L2 EUC Engineer - Contract - Daily Rate

L2 EUC Engineer - Contract - Daily Rate

Posted 2 weeks ago by Realtime Recruitment

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Negotiable
Undetermined
Undetermined
Milton Keynes, England, United Kingdom
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Active Directory Amazon Web Services (AWS) Computer Hardware Data Encryption Domain Name System (DNS) Servers Dynamic Host Configuration Protocol (DHCP) Encryption Endpoint Management Hyper-V Information Technology Infrastructure Library IT Security Architecture JIRA Management Microsoft 365 Microsoft Windows Network Troubleshooting Nice (Unix Utility) System Center Configuration Manager User Accounts Windows PowerShell Windows Server Virtualisation

Summary: The L2 EUC Engineer role involves providing second-line support for end-user hardware, software, and systems to enhance IT efficiency and user productivity. The engineer will manage the lifecycle of end-user devices and troubleshoot various technical issues while collaborating with higher-level teams on IT projects. This position requires a strong background in Windows OS, Microsoft 365, and Active Directory. The ideal candidate will have 3-5 years of relevant experience in L2 EUC support.

Key Responsibilities:

  • Provide advanced support for end-user hardware, software, and peripherals.
  • Diagnose, resolve, and implement solutions for escalated incidents.
  • Manage end-user device lifecycle, including provisioning, imaging, and decommissioning.
  • Administer Windows OS (10/11), Microsoft 365, and user accounts in Active Directory/Azure AD.
  • Troubleshoot network connectivity and enforce IT security policies (antivirus, patching, encryption).
  • Collaborate with L3 teams on IT projects; document solutions and adhere to ITIL.

Key Skills:

  • 3-5 years L2 EUC support experience.
  • Expertise in Windows 10/11, Microsoft 365, and Active Directory/Azure AD.
  • Proficient in hardware and network troubleshooting (TCP/IP, DNS, DHCP).
  • Experience with remote support and endpoint management (Intune, SCCM).
  • Scripting (PowerShell) - Nice to Have.
  • Virtualisation (VMware, Hyper-V) - Nice to Have.
  • ITSM tools (ServiceNow, Jira) - Nice to Have.
  • Security practices (MFA, endpoint protection) - Nice to Have.
  • Cloud environments (Azure, AWS) - Nice to Have.
  • macOS support - Nice to Have.
  • IT/CS degree or equivalent experience; relevant certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator) preferred.

Salary (Rate): undetermined

City: Milton Keynes

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

L2 End User Computing (EUC) Engineer Job Summary We are seeking an L2 EUC Engineer to provide second-line support for end-user hardware, software, and systems, enhancing IT efficiency and user productivity.

Key Responsibilities

  • Provide advanced support for end-user hardware, software, and peripherals.
  • Diagnose, resolve, and implement solutions for escalated incidents.
  • Manage end-user device lifecycle, including provisioning, imaging, and decommissioning.
  • Administer Windows OS (10/11), Microsoft 365, and user accounts in Active Directory/Azure AD.
  • Troubleshoot network connectivity and enforce IT security policies (antivirus, patching, encryption).
  • Collaborate with L3 teams on IT projects; document solutions and adhere to ITIL.

Required Skills & Experience

  • 3-5 years L2 EUC support experience.
  • Expertise in Windows 10/11, Microsoft 365, and Active Directory/Azure AD.
  • Proficient in hardware and network troubleshooting (TCP/IP, DNS, DHCP).
  • Experience with remote support and endpoint management (Intune, SCCM).

Desirable Skills (Nice to Have)

  • Scripting (PowerShell).
  • Virtualisation (VMware, Hyper-V).
  • ITSM tools (ServiceNow, Jira).
  • Security practices (MFA, endpoint protection).
  • Cloud environments (Azure, AWS).
  • macOS support.

Education & Certifications

  • IT/CS degree or equivalent experience; relevant certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator) preferred.
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