Kronos Support Analyst – 12-month FTC – UK Wide - Retained – Confidential

Our client, a leading Business Services organisation undertaking a large-scale systems migration project, is seeking a Kronos Support Analyst to play a key role in the transition from a workforce management solution to a new SaaS-based platform. This is a 12-month fixed-term contract with the potential to be extended. This is a vital role at the heart of the business’s Time & Attendance transformation programme, providing both project delivery and business-as-usual support across their workforce systems landscape.

Key areas of focus:

• Act as the technical lead for the migration from Kronos Workforce Central to UKG Pro Workforce Management.
• Provide day-to-day support for the current Kronos solution deployed across the UK.
• Lead configuration and data validation workshops to shape system requirements based on HR data and business needs.
• Deliver configuration changes and support across areas such as pay rules, work rules & shift patterns.
• Own System Integration Testing and User Acceptance Testing activities.
• Provide training and user documentation for operational teams.
• Support interface management between HR, payroll, reporting, and Time & Attendance platforms.
• Escalate and manage support issues with third-party providers.
• Create and maintain standard operating procedures & assist in the transition to new support models.
• Travel to sites as needed to provide 1st and 2nd line support and deliver hands-on training.

Skills & Experience:

• Experience supporting Kronos or other Time & Attendance platforms.
• Strong understanding of HR data, payroll rules, and shift/attendance logic.
• Demonstrable experience of delivering or supporting system migrations.
• Confident leading technical workshops and engaging with business stakeholders.
• Able to troubleshoot user queries, support issue resolution, and provide training.
• Familiar with interface monitoring and testing in multi-system environments.
• Excellent communication, documentation, and stakeholder engagement skills.

This is a unique opportunity to contribute to a mission-critical transformation programme within a major national organisation, while also playing a hands-on support and systems leadership role. The role can be based in any UK office but there will be national travel as required. This role has an exciting package on offer. If you bring strong experience in workforce systems and are excited by the chance to lead on a national project, we would love to hear from you.

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