Summary: The role of Customer Service Officer within the IT team focuses on delivering exceptional customer support to ensure users have uninterrupted access to necessary tools and services. The position involves diagnosing technical issues, managing user accounts, and maintaining IT documentation while communicating effectively with users. This temporary role offers the potential for a permanent contract based on performance. Candidates should possess strong troubleshooting skills and a customer-oriented mindset.

Key Responsibilities:

• Respond to service requests and incidents via phone, email, or in person, delivering prompt and courteous support.
• Diagnose and resolve technical issues related to hardware, software, and user accounts, escalating where necessary.
• Install and update software, manage user accounts, and provide remote support for off-site users.
• Maintain and update IT documentation and knowledge base articles, ensuring consistent and accurate information.
• Communicate technical information in clear, user-friendly terms and keep users informed throughout the process.

Key Skills:

• Knowledge of Microsoft operating systems, Outlook email support, and IT infrastructure.
• Strong troubleshooting and problem-solving skills with a logical approach.
• Excellent communication skills and the ability to remain calm under pressure.
• Previous experience in a customer-facing or IT support role.

Salary (Rate): £15.62

City: North Shields

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: IT