Junior Service Designer - Contract
Posted 1 day ago by Toyota Connected Europe
£400 Per day
Outside
Undetermined
Greater London, England, United Kingdom
Summary: The Junior Service Designer role is a contract position for 2 months, focusing on supporting two projects related to electric vehicle services and market expansion in the EU. The contractor will engage in competitor analysis, service design deliverables, and research support, contributing to the overall project goals. The position emphasizes collaboration and the creation of clear, structured outputs. Candidates are encouraged to apply even if they do not meet all listed requirements, as diverse backgrounds are valued.
Key Responsibilities:
- Conduct desk research into competitors, comparable services, and industry benchmarks.
- Review and document competitor service journeys, touchpoints, and value propositions.
- Support synthesis of findings into clear insights, themes, and opportunity areas.
- Create competitor comparisons, summaries, and simple visual artefacts.
- Support the creation of service design artefacts including journey maps, personas, and service blueprints.
- Help document research and analysis outputs in clear, structured, and visual formats.
- Support workshops or collaborative sessions where required.
- Assist in preparing research materials such as discussion guides, surveys, and recruitment documents.
- Support qualitative research activities (e.g. interviews, usability testing, observations).
- Help organise, analyse, and synthesise research data.
Key Skills:
- Direct experience with competitor analyses focused on business analysis, service design, product, or UX design.
- Some experience with coordinating or running research projects.
- Experience contributing to design or research deliverables.
- Ability to analyse markets and services to make strategic recommendations.
- Experience with collaboration tools like Figma or Miro is a plus.
Salary (Rate): £400 daily
City: Greater London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: Entry Level
Industry: IT
Junior Service Designer (Contract) 2 Months, ASAP Start £400 Per Day Outside IR35
We need a Contractor to join us as a Service Designer to provide support across two concurrent projects focused on EV services and EU market expansion.
Your Experience
- Direct experience with competitor analyses with a focus on business analysis, service design, product or UX design
- Some experience with coordinating or running research projects
- Experience contributing to design or research deliverables
- Ability to analyse markets and services to make strategic recommendations
Nice to have:
- Experience with collaboration tools like Figma or Miro
What You’ll Be Doing:
Competitor & Market Analysis
- Conduct desk research into competitors, comparable services, and industry benchmarks
- Review and document competitor service journeys, touchpoints, and value propositions
- Support synthesis of findings into clear insights, themes, and opportunity areas
- Create competitor comparisons, summaries, and simple visual artefacts
Service Design Deliverables
- Support the creation of service design artefacts including journey maps, personas, and service blueprints
- Help document research and analysis outputs in clear, structured, and visual formats
- Support workshops or collaborative sessions where required
Expected Outputs
- Competitor analysis summaries and comparisons
- Research notes, synthesis outputs, and insight summaries
- Service design artefacts supporting the project goals
- Well-documented materials suitable for handover or presentation
Research Support
- Assist in preparing research materials such as discussion guides, surveys, and recruitment documents
- Support qualitative research activities (e.g. interviews, usability testing, observations)
- Help organise, analyse, and synthesise research data
About Toyota Connected
Creating a better world through connected mobility for all. Toyota Connected is a new company designed to redefine the world’s mobility experience. We are delivering customer-focused products that aim to increase our access, convenience and, in some cases, fun!
Another thing we'd like to mention… There’s been a lot of research showing how marginalised groups of people may not apply for jobs unless they meet all of the requirements. We also know that many UXers come from wide and wonderful backgrounds with different experiences - We value people who bring unique perspectives and add new knowledge to our team! You might not feel like you “tick all the boxes” but we sincerely hope you’ll apply anyway because you could be exactly what we we're looking for!