Summary: The Junior Level Service Desk Support (Level 1) role involves providing first-line support within a prestigious government department project, requiring security clearance. This position is ideal for entry-level IT professionals seeking hands-on experience in a dynamic environment. The role includes troubleshooting technical issues and collaborating with the IT team to ensure effective issue resolution. The contract is for 6 months and classified as inside IR35.

Key Responsibilities:

• Triage and categorise support requests efficiently
• Provide first-line support to end users, ensuring service level agreements (SLAs) are met
• Troubleshoot technical issues independently and escalate where necessary
• Work collaboratively with the wider IT team to ensure seamless issue resolution

Key Skills:

• Previous experience in a Service Desk / IT Support role (preferred but not essential)
• Strong problem-solving skills and the ability to take initiative
• Excellent communication skills and customer-focused approach
• Ability to work independently and as part of a team

Salary (Rate): £200

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Entry Level

Industry: IT