Junior IT Support Engineer

Role

• The Junior IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.
• To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.
• To develop support documentation where required to improve the user experience.
• To develop their skillset in-house with a clear progression expectation to higher levels of expertise.
• Provide on occasion out of hours support as required.
• To assist the Group Technology and wider Information
• Any other ad-hoc work requests as determined by the Group IT Manager.

Profile

• The Junior IT Support Engineer will have a proven track record of supporting complex disparate networks.
• Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.
• Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspective

Ability to support:

• All Microsoft desktop OS (Win7+)
• Microsoft Server 2008 and higher
• Active Directory
• Group Policies
• DNS/DHCP
• Microsoft O365
• Citrix
• WIFI technology
• Remote Connectivity tools
• Cloud based tools
• Collaboration tools

Company

• Global fashion organisation with offices in London
• On-site required

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.