£23 Per hour
Inside
Onsite
Welwyn Garden City, Hertfordshire, UK
Summary: The Junior IT Support Analyst role involves providing dedicated onsite IT support to a large user base, focusing on resolving IT issues and enhancing customer satisfaction. The position requires strong problem-solving skills and effective communication to assist users with various enterprise solutions. The role is contract-based with potential for extension, emphasizing a supportive team environment and continuous learning opportunities.
Key Responsibilities:
- Deliver both proactive and reactive IT support directly to end users.
- Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs).
- Recognise and report recurring issues to the appropriate teams for further analysis.
- Set up and configure computers for new employees and upgrade existing equipment.
- Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided).
- Assist with the use of iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology.
- Develop a thorough understanding of the products and services to help users maximise their use.
Key Skills:
- Willingness to travel to Welwyn Garden City five days a week.
- Strong problem-solving abilities and excellent customer service skills.
- Experience with ITSM systems for logging and tracking incidents.
- Capability to identify and escalate recurring issues.
- Effective teamwork skills to build strong relationships within the team.
- Experience with iOS devices, Windows hardware, and meeting room technology (advantageous).
- Previous experience in a customer-facing role, providing both reactive and proactive support.
Salary (Rate): £22.56
City: Welwyn Garden City
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Entry Level
Industry: IT