Junior IT Support Analyst

Summary: The Junior IT Support Analyst role involves providing dedicated onsite support to a large user base, addressing IT issues with a focus on customer service. The position requires problem-solving skills and effective communication to ensure user satisfaction. The analyst will utilize IT Service Management systems to log incidents and support various enterprise solutions. This is a 3-month contract with potential for extension, requiring travel to Welwyn Garden City five days a week.

Key Responsibilities:

• Deliver both proactive and reactive IT support directly to end users.
• Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs).
• Recognise and report recurring issues to the appropriate teams for further analysis.
• Set up and configure computers for new employees and upgrade existing equipment.
• Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink.
• Assist with the use of iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology.
• Develop a thorough understanding of the products and services to help users maximise their use.

Key Skills:

• Willingness to travel to Welwyn Garden City five days a week.
• Strong problem-solving abilities and excellent customer service skills.
• Experience with ITSM systems for logging and tracking incidents.
• Capability to identify and escalate recurring issues.
• Effective teamwork skills to build strong relationships within the team.
• Experience with iOS devices, Windows hardware, and meeting room technology (advantageous).
• Previous experience in a customer-facing role, providing both reactive and proactive support.

Salary (Rate): 22.56

City: Welwyn Garden City

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Entry Level

Industry: IT