Junior IT Business Analyst IT Support & Documentation
Posted 1 day ago by May Business Consulting (Spain)
Negotiable
Undetermined
Hybrid
London, England, United Kingdom
Summary: The Junior IT Business Analyst role at MBC involves supporting documentation efforts within IT support functions, requiring collaboration with technical teams to analyze and document IT processes. The position is ideal for candidates with initial experience in IT or operational support environments and a strong ability to produce clear documentation. The role is based in London and offers a hybrid working arrangement. MBC is an international consulting firm focused on digital transformation and efficiency for financial institutions and startups.
Key Responsibilities:
- Support the analysis and documentation of current IT support processes.
- Work closely with technical teams to understand workflows, system interactions, and incident handling.
- Create and maintain process maps, procedures, manuals, and technical documentation.
- Participate in workshops or interviews to gather information from stakeholders.
- Assist in identifying areas for improvement or clarification in operational documentation.
- Ensure consistency and quality across all documentation deliverables.
Key Skills:
- Initial experience in IT business analysis, technical support, or process documentation.
- Familiarity with ITIL-based environments or IT support structures.
- Good analytical and communication skills to extract and organize information effectively.
- High level of written English to produce high-quality documentation.
- Proficiency in tools such as MS Word, Excel, and Visio (or equivalent for process mapping).
- Right to work in the UK.
- Proactivity, eagerness to excel, empathy, and ability to work in a team.
- Learning capacity and attention to detail.
- Customer oriented.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Consulting
Hello! At MBC we continue to grow and now we are looking for a Junior IT Business Analyst IT Support & Documentation.
About MBC
May Business Consulting is an international consulting firm offering advice on digital transformation, change management, efficiency and control. We have a completely client-centric approach, we engage 100% proactively to maximize our added value. We have offices in Spain and the United Kingdom. We work on international projects with financial institutions, fintechs and startups.
About The Profile
We are looking for a Junior IT Business Analyst to support documentation efforts in IT support functions. This role will involve close collaboration with an existing team to analyze, structure, and document current IT processes and systems. The ideal candidate will have experience working in IT or operational support environments and be comfortable producing clear, structured documentation.
Functions
- Support the analysis and documentation of current IT support processes.
- Work closely with technical teams to understand workflows, system interactions, and incident handling.
- Create and maintain process maps, procedures, manuals, and technical documentation.
- Participate in workshops or interviews to gather information from stakeholders.
- Assist in identifying areas for improvement or clarification in operational documentation.
- Ensure consistency and quality across all documentation deliverables.
Requirements:
- Initial experience in IT business analysis, technical support, or process documentation.
- Familiarity with ITIL-based environments or IT support structures.
- Good analytical and communication skills to extract and organize information effectively.
- High level of written English to produce high-quality documentation.
- Proficiency in tools such as MS Word, Excel, and Visio (or equivalent for process mapping).
- Right to work in the UK.
Better if you have...
- Proactivity
- Eagerness to excel
- Empathy and ability to work in a team
- Learning capacity and attention to detail
- Customer oriented
Location : London - HYBRID
Join a young consulting company and continue your professional growth and development. Work on international projects with a good working environment. We are waiting for your application!