Junior Application Support Analyst
Posted Today by Robert Half
Negotiable
Undetermined
Hybrid
Richmond upon Thames, UK
Summary: The Junior Application Support Analyst will play a crucial role in a leading financial services organization, providing first-line support for business applications and ensuring efficient operations. This position involves working closely with the Business Change and Infrastructure team to assist with system changes, user acceptance testing, and troubleshooting issues. The role is hybrid, based in Surrey, and focuses on enhancing application support processes. The successful candidate will contribute to the overall success of the business by ensuring smooth functionality and quick issue resolution.
Key Responsibilities:
- Provide support to the Business Change team for system changes and projects as required
- Understand and implement system configuration required in support of new or changed functionality
- Assist with User Acceptance testing of new or changed functionality, identifying test areas, writing test scripts, and carrying out testing
- Ensure new or updated services are transitioned into support with complete acceptance of support guides
- Manage workload and helpdesk tickets using internal ITSM System
- Work with Application providers to ensure smooth running of systems and adherence to SLA's
- Deliver key areas of internal changes such as online documents, workflows, products
- Troubleshoot issues to identify root causes and provide solutions
- Continuously review and improve existing application support processes and documentation
- Collaborate with the Business Change team for further support in resolving issues or implementing changes
Key Skills:
- Strong business application knowledge
- Willingness to see tasks through to completion and appropriate handover
- Initiative to take on issues and liaise with other teams
- Logical troubleshooting capability
- Strong verbal and written communication skills
- Good organization skills
- Ability to participate in workshops with business users to gather requirements
- Quality and objective analysis of data and processes
- Understanding of the commercial environment and empathy with business units
- Desire to work in a key support role to help the business meet its goals
- Good understanding of Microsoft packages, Office, Visio, and Project
- Knowledge of the Asset Finance Industry is advantageous
Salary (Rate): undetermined
City: Richmond upon Thames
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Robert Half Technology are assisting a market leading financial services organisation to recruit a Junior Application Support Analyst on an 6 month contract basis. Surrey based - hybrid working
The Junior Application Support Analyst works within the Business Change and Infrastructure team responsible for the administration and support of all business applications. This role is pivotal to the success of the business, providing first line support to ensure efficient function and fast issue resolution across the business. This position also provides support to system changes and projects and works closely with the Business Change team.
Role
- The Junior Application Support Analyst will provide support to the Business Change team for system changes and projects as required
- To be responsible for understanding and implementing system configuration required in support of new or changed functionality.
- Assist with the User Acceptance testing of new or changed functionality as determined by the Business Change team, identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business.
- Ensuring that any new or updated services are transitioned into support and that it's been fully accepted in terms of support guides (both user and admin support), escalations paths, etc.
- To manage workload and helpdesk tickets using internal ITSM System
- To work with Application providers to ensure smooth running of systems and that SLA's are adhered to.
- To deliver key areas of internal changes such as online documents, workflows, products.
- To be able to troubleshoot issues in order to identify the root cause in order to provide a solution.
- To continuously review and improve existing application support processes and ensure that documentation is kept updated
- To work with the Business change team where further support is required to resolve issues or to implement changes
Profile
- The Junior Application Support Analyst will have strong business application knowledge.
- A willingness to see a task through to full completion and appropriate handover.
- Initiative to take on issues and liaise with members of other teams to resolve problems
- Logical troubleshooting capability
- Strong verbal and written communication skills
- Good organisation skills
- Ability to take part in workshops with business users to gather requirements for changes within applications
- Quality and objective analysis of data and process
- Understanding of the commercial environment and ability to show empathy with business units without losing objectivity.
- The will to work in a key support role that provides the business scope to meet its goals and aspirations.
- Good understanding of Microsoft packages, Office, Visio and Project
- Knowledge of the Asset Finance Industry would be an advantage.
Company
- Global financial services organisation with offices in London/Surrey
Salary & Benefits
company, depending on experience
The salary range/rates of pay is dependent upon your experience, qualifications or training.
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