Junior account manager (HF1322817)
Posted 1 day ago by Apprentify
Negotiable
Undetermined
Undetermined
Manchester, England, United Kingdom
Summary: This role is a high-volume outbound calling B2B sales position focused on engaging existing customers to renew contracts and retain products and services. The position requires adherence to company values and a customer-centric approach while promoting additional offerings. Success is measured through commercial targets, customer satisfaction, and compliance with regulatory standards. Strong communication skills and a professional demeanor are essential for building relationships with customers and colleagues alike.
Key Responsibilities:
- Take inbound and make outbound calls to customers looking to cancel their products and services, resolving their issues and retaining and renewing their contracts.
- Promote, upsell, and cross-sell additional products and services to customers.
- Perform all activity within regulatory standards, GDPR, and quality policies.
- Complete all reports, system, and CRM updates in a timely and accurate manner.
- Develop a comprehensive knowledge of the company’s products, systems, and processes.
- Create excellent working relationships across the company’s colleague community.
Key Skills:
- Good written and verbal communication skills, with the ability to adapt communication styles to individual customers.
- High level of attention to detail and organization, with a sense of ownership, pride, and responsibility for the accuracy of own work.
- The drive, resilience, and focus required to win in a competitive commercial environment.
- A genuine interest in own development and learning needs, with the energy and desire to act on them to improve own performance.
- A professional and pleasant demeanor, with the desire to create good working relationships with both colleagues and customers.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Sales
This is a high-volume outbound calling B2B sales role, focused on engaging with existing customers to renew their contracts and retain the products and services we supply them. A key requirement of the role is that all activity performed aligns to company’s values and sales behaviours, with a customer-centric focus maintained at all times.
Responsibilities of the role (What we want you to do)
- Take inbound and make outbound calls to customers looking to cancel their products and services, resolving their issues and retain and renew their products and services contracts.
- Promote, upsell and cross-sell additional products and services to our customers.
- Perform all activity within regulatory standards, GDPR and quality policies.
- Complete all reports, system and CRM updates in a timely and accurate manner.
- Develop a comprehensive knowledge of the company’s products, systems and processes.
- Create excellent working relationships across the company’s colleague community.
Success Measures (What Success In The Role Looks Like)
- Achieve all commercial targets in a consistent manner (month-by-month).
- Achieve all agreed activity targets.
- Operate within the companies quality guidelines.
- Achieve all objectives agreed with the Customer Retentions Manager.
- Receive above par scores from customer satisfaction surveys and internal feedback.
Skills (The personal capabilities needed to excel in this role)
- Good written and verbal communications skills, with an ability to adapt communication styles to individual customers.
- High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of own work.
- The drive, resilience and focus required to win in a competitive commercial environment.
- A genuine interest in own development and learning needs, with the energy and desire to act on them to improve own performance.
- A professional and pleasant demeanour, with the desire to create good working relationships with both colleagues and customers.