Jira Incident Management Risk Consultant
Posted Today by Robert Half on JobServe
£600 Per day
Inside
Hybrid
City of London, UK
Summary: The role of Jira Incident Management & Jira Risk Consultant focuses on designing, configuring, and optimizing Jira environments specifically for incident management and IT risk workflows within a leading global consulting firm. The consultant will work closely with a top-tier global investment bank to align Jira processes with regulatory frameworks such as DORA. This position requires a strong background in Jira configuration and operational risk alignment. The role is hybrid, allowing for both in-office and remote work flexibility.
Key Responsibilities:
- Configure and optimise Jira workflows, issue types, and custom fields for incident life cycle tracking
- Build dashboards, filters, and automation rules for Real Time reporting and escalation
- Streamline incident, risk, and change processes into Jira for consistency and auditability
- Integrate Jira with Confluence and/or other tooling for knowledge management and collaboration
- Support Jira governance including RACI ownership, SLA setup, and control reporting
- Translate operational risk and IT incident policies into Jira workflows
- Support IT and Risk teams with setting up governance controls, approvals, and escalation paths
- Align Jira workflows with regulatory requirements, particularly DORA and ITDR protocols
- Work with internal and client-side SMEs to standardise usage across regions and teams
Key Skills:
- Proven experience as a Jira Consultant, Admin, or Product Owner - ideally in enterprise environments
- Strong Jira configuration experience (Cloud or Server/DC), including workflow and permission schemes
- Familiarity with incident management, IT risk, or ITSM practices
- Comfortable gathering requirements from risk, operations, and technology teams
- Previous exposure to financial services, investment banking, or consulting environments
- Knowledge of DORA, ITIL, or MIM/DR frameworks is highly desirable
Salary (Rate): 600
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: Consulting