Ivanti ITSM Consultant

Summary: This role involves leading the modernization of the Ivanti ITSM platform within a critical IT service management context. The consultant will work closely with global teams to enhance service delivery through automation and best practices. The position requires a strong background in Ivanti ITSM and ITIL frameworks, with a focus on continuous improvement. The role is based in Central London and requires on-site presence four days a week.

Key Responsibilities:

• Lead the modernization of the Ivanti ITSM platform, identifying weaknesses and delivering improvement plans
• Design and implement a modern self-service portal
• Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management
• Automate workflows and integrate systems such as JIRA to enhance service delivery
• Develop dashboards, reporting, and analytics to support data-driven decisions
• Manage system performance, upgrades, patching, and release processes
• Provide technical support and training to users and stakeholders
• Collaborate with global teams to ensure ITIL-aligned service management practices
• Drive continuous improvement across service management processes

Key Skills:

• 5+ years' experience working with Ivanti ITSM in an enterprise environment
• Strong expertise in Ivanti ITSM configuration, customisation, and administration
• Solid understanding of ITIL frameworks and best practices (certification preferred)
• Experience with system integrations (REST APIs, web services, data imports/exports)
• Proficiency in SQL and reporting tools within ITSM environments
• Knowledge of Scripting/automation tools such as PowerShell or Python
• Strong troubleshooting and analytical skills with a proactive mindset
• Excellent communication skills and the ability to collaborate with global stakeholders

Salary (Rate): £600/day

City: London

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

• Initial 6 month contact
• Up to £600/day (Outside IR35)
• 4 days on-site per week (Central London)

This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You'll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes.

Job Type: Initial 6 month Contract
Rate: Up to £600/day (Outside IR35)
Working Arrangement: 4 days on-site per week
Office Location: Central London

The Role:

• Lead the modernisation of the Ivanti ITSM platform, identifying weaknesses and delivering improvement plans
• Design and implement a modern self-service portal
• Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management
• Automate workflows and integrate systems such as JIRA to enhance service delivery
• Develop dashboards, reporting, and analytics to support data-driven decisions
• Manage system performance, upgrades, patching, and release processes
• Provide technical support and training to users and stakeholders
• Collaborate with global teams to ensure ITIL-aligned service management practices
• Drive continuous improvement across service management processes

Required Experience:

• 5+ years' experience working with Ivanti ITSM in an enterprise environment
• Strong expertise in Ivanti ITSM configuration, customisation, and administration
• Solid understanding of ITIL frameworks and best practices (certification preferred)
• Experience with system integrations (REST APIs, web services, data imports/exports)
• Proficiency in SQL and reporting tools within ITSM environments
• Knowledge of Scripting/automation tools such as PowerShell or Python
• Strong troubleshooting and analytical skills with a proactive mindset
• Excellent communication skills and the ability to collaborate with global stakeholders

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.