Summary: The ITSM Systems Specialist role involves overseeing the configuration, maintenance, and optimization of IT Service Management tools and systems, primarily on-site in Jersey. The position requires collaboration with cross-functional teams to enhance service delivery and continuous improvement of ITSM processes. The ideal candidate will have a strong background in ITSM tools and a solid understanding of the ITIL framework. This is a 10-month contract position classified as outside IR35.

Key Responsibilities:

• Administer and optimise ITSM tools (eg, ServiceNow, BMC Remedy, Cherwell, etc.) to ensure they meet business and operational needs.
• Configure and maintain ITSM processes including Incident, Problem, Change, and Service Request Management.
• Provide technical expertise in troubleshooting and resolving system issues related to ITSM.
• Collaborate with IT teams to improve service delivery and ensure compliance with best practices.
• Assist in training and mentoring end-users on ITSM tools and processes.
• Continuously evaluate system performance and suggest improvements or upgrades.
• Ensure all service management processes are properly documented and up-to-date.

Key Skills:

• Proven experience with ITSM tools and systems (ServiceNow, BMC Remedy, etc.).
• Strong understanding of ITIL framework and best practices.
• Experience in configuring and optimising ITSM workflows.
• Excellent problem-solving skills and technical troubleshooting ability.
• Strong communication skills and the ability to work in cross-functional teams.
• ITIL certification or related qualifications is a plus.

Salary (Rate): £450

City: Jersey

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: IT