ITSM System Specialist

ITSM System Specialist

Posted 1 week ago by Akkodis on JobServe

Negotiable
Outside
Hybrid
Jersey

Summary: The ITSM System Specialist role is a 6-month contract position that combines on-site work in Jersey with remote responsibilities. The specialist will focus on ITSM technical configuration, system usability, user experience, and business analysis. The role requires expertise in ITIL v4 and the management of data structures, metrics, and dashboards. Candidates are encouraged to submit their CVs for immediate consideration.

Key Responsibilities:

  • Implement best practices for ITSM technical configuration.
  • Enhance system usability and user experience.
  • Gather, translate, and manage system requirements.
  • Conduct ITSM business analysis.
  • Support management of data structures and build metrics & dashboards.
  • Utilize ITIL v4 methodologies.

Key Skills:

  • ITSM technical configuration expertise.
  • System usability and user experience skills.
  • Experience in system requirements gathering and management.
  • ITSM business analysis capabilities.
  • Data structure management and dashboard creation.
  • Knowledge of ITIL v4.

Salary (Rate): undetermined

City: Jersey

Country: undetermined

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT