Itsm Sme
Posted 4 days ago by ARM (Advanced Resource Managers)
£550 Per day
Inside
Onsite
West London, UK
Summary: The role of ITSM SME involves creating and implementing IT service management processes and policies within a consultancy setting. The position requires a hands-on approach to ensure consistency across teams and territories, particularly during major incidents. The role is primarily based in Shepherd's Bush, West London, and includes responsibilities for tooling implementation and service level monitoring. This is a contract position lasting 6-12 months, classified as inside IR35.
Key Responsibilities:
- Create the policies and own core competencies from the ground up; Incident/Request, Problem, Change, Availability, Capacity etc. and importantly, ensure they're being followed consistently across the team(s) and territories.
- Lead MI's if needed initially (showing the team as they go so they can be trained).
- Help to run and mature the CAB and ensure all supporting documentation/schedules are shared, coordinating across the group & third parties.
- Help with tooling implementation and embedding, once selected.
- The client are currently doing a new ITSM tooling selection - this role can also help shape the SLA and OLAs of the future, working with key stakeholders.
- Monitor, review and report on existing service levels and volumes across the group.
Key Skills:
- Experience in IT service management (ITSM).
- Strong understanding of ITIL processes.
- Ability to create and implement policies and procedures.
- Experience in leading teams and training staff.
- Familiarity with ITSM tooling and service level agreements (SLAs).
- Excellent communication and coordination skills.
Salary: £550 per day
City: West London
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
ITSM SME
6-12 Month contract
West London 4 days per week
Market rate (Inside IR35)
My client, a consultancy are lookinf for an ITSM SME who is 'hands-on'. The role holder will create and implement processes and policies, working alongside the existing team to help get them aligned and working in a consistent way, across the group.
The role would primarily be based in Shepherd's Bush. We may need to look at pricing for additional out of hours during a Major Incident for example.
Key responsibilities:
Create the policies and own core competencies from the ground up; Incident/Request, Problem, Change, Availability, Capacity etc. and importantly, ensure they're being followed consistently across the team(s) and territories
Lead MI's if needed initially (showing the team as they go so they can be trained).
Help to run and mature the CAB and ensure all supporting documentation/schedules are shared, coordinating across the group & third parties.
Help with tooling implementation and embedding, once selected.
The client are currently doing a new ITSM tooling selection - this role can also help shape the SLA and OLAs of the future, working with key stakeholders.
Monitor, review and report on existing service levels and volumes across the group.
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.