ITSM & ServiceNow Improvement Consultant
Posted Today by TEKsystems
Negotiable
Undetermined
Undetermined
Birmingham, UK
Summary: The role of ITSM & ServiceNow Improvement Consultant involves enhancing IT Service Management for five Legal IT SaaS services, focusing on incident readiness and process consistency. The contractor will collaborate with the Legal IT Platform Lead and various stakeholders to develop practical artefacts and specifications for ServiceNow improvements.
Key Responsibilities:
- Enhance IT Service Management for Legal IT SaaS services.
- Improve incident readiness and process consistency.
- Collaborate with service owners, support teams, and vendors.
- Produce practical artefacts and ServiceNow improvement specifications.
Key Skills:
- Experience with IT Service Management.
- Familiarity with ServiceNow.
- Strong collaboration and communication skills.
- Ability to produce practical artefacts.
Salary (Rate): undetermined
City: Birmingham
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Description
Hands-on uplift of IT Service Management for 5 Legal IT SaaS services to improve incident readiness and process consistency aligned to existing Group ITSM expectations. The contractor will work closely with, and under the direction of, the Legal IT Platform Lead, partnering with service owners/support teams/vendors to produce practical artefacts and ServiceNow improvement specifications.