ITSM Service Manager - DV Cleared
Posted 6 days ago by CBS Butler
£700 Per day
Inside
Onsite
Lancaster, UK
Summary: The ITSM Service Manager is tasked with managing and delivering security services across IT projects and live environments, ensuring that security is integrated into project delivery. This role requires a high level of security clearance and focuses on maintaining stable and high-performing IT services in a fast-paced environment. The Service Manager will oversee the entire service management lifecycle and drive continuous improvement initiatives. The position is fully onsite in North West England.
Key Responsibilities:
- Own and manage IT services across their full lifecycle
- Lead ITSM processes including Incident, Problem, Change and Service Request Management
- Ensure SLA and KPI targets are defined, monitored and achieved
- Chair CAB meetings and oversee change governance
- Drive service improvement initiatives and CSI plans
- Act as the key escalation point for major incidents
- Produce service reports and present performance insights to stakeholders
- Manage third-party suppliers and ensure contractual service obligations are met
Key Skills:
- Proven experience in a Service Manager or IT Service Delivery role
- Strong working knowledge of ITIL/ITSM frameworks
- Experience managing SLAs, OLAs and supplier performance
- Background in leading major incident management
- Ability to engage and influence senior stakeholders
- ITIL certification (v3 or v4) desirable
Salary (Rate): £700 per day
City: Lancaster
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
ITSM Service Manager
+ Long term project
+ High security clearance required
+ Fully onsite in North West
+ £600 to £700 per day - Inside IR35
+ DV Cleared
Overview
The ITSM Service Manager is responsible for managing and delivering security services across IT projects and live environments. The role focuses on protecting systems, data, and services while ensuring security is Embedded into project delivery-not bolted on at the end.
We're looking for an experienced Service Manager to take ownership of IT service delivery across a fast-paced, business-critical environment. This role sits at the heart of operations - ensuring services are stable, performant and continuously improving.
The RoleAs Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes.
Key ResponsibilitiesOwn and manage IT services across their full lifecycle
Lead ITSM processes including Incident, Problem, Change and Service Request Management
Ensure SLA and KPI targets are defined, monitored and achieved
Chair CAB meetings and oversee change governance
Drive service improvement initiatives and CSI plans
Act as the key escalation point for major incidents
Produce service reports and present performance insights to stakeholders
Manage third-party suppliers and ensure contractual service obligations are met
Experience Required
Proven experience in a Service Manager or IT Service Delivery role
Strong working knowledge of ITIL/ITSM frameworks
Experience managing SLAs, OLAs and supplier performance
Background in leading major incident management
Ability to engage and influence senior stakeholders
ITIL certification (v3 or v4) desirable
