Key Responsibilities
- Lead the delivery of ServiceNow ITSM projects from initiation through to implementation and handover.
- Manage project scope, timelines, budgets, risks, and dependencies.
- Engage with business and technology stakeholders across multiple regions and countries.
- Work closely with ServiceNow specialists, internal teams, and third party partners to ensure successful outcomes.
- Drive effective governance, reporting, and communication throughout the project life cycle.
- Support process improvement initiatives across Incident, Problem, Change, Request, and Service Catalogue management.
- Ensure solutions align with business needs and contribute to operational efficiency and service excellence.
What We re Looking For
- Proven experience delivering ServiceNow ITSM projects as a Project Manager.
- Strong understanding of IT Service Management principles and best practices.
- Experience working within global manufacturing environments.
- Ability to manage complex stakeholder groups across different functions and geographies.
- Strong planning, communication, and leadership skills.
- Experience managing multiple workstreams and third party suppliers.
- A structured approach to project governance, risk management, and delivery.
Rate:
£70,000/year
Location:
Cambridgeshire
IR35 Status:
Fixed-Term
Remote Status:
Hybrid
Industry:
Project Management
Seniority Level:
Mid-Level