ITSM Project Manager

ITSM Project Manager

Posted 1 day ago by Radius

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Negotiable
Undetermined
Undetermined
Romford, England, United Kingdom
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Application Design Business Analysis IT Service Management Management Management Systems Microsoft 365 Microsoft Azure Microsoft OneDrive Microsoft SharePoint Microsoft Visio Personal Computers Project Closure Project Documentation Project Management Remote Authentication Dial In User Service (RADIUS) ServiceNow SIPOC Process Software as a Service (SaaS) Stakeholder Management Systems Design System Testing

Summary: The ITSM Project Manager role at Radius focuses on managing the migration from Remedy to ServiceNow, alongside improvements in SharePoint and Microsoft 365. Reporting to the CIO, the position entails overseeing the full project lifecycle, including requirements capture, supplier management, and system testing. The role requires collaboration with various stakeholders to ensure compliance with security standards and successful project delivery. Strong experience in technical project management and business analysis is essential for this position.

Key Responsibilities:

  • Manage the GM UK Corporate IT Projects, including the full project lifecycle from requirements capture to project closure.
  • Document project details, including business cases and project documentation.
  • Oversee supplier management for system design, configuration, and delivery.
  • Ensure compliance with cyber/information security standards and GM UK policies.
  • Engage users and managers throughout the project lifecycle.
  • Manage system testing, including defining test plans and resolving issues.
  • Document user and admin guides for new systems.
  • Focus on the migration from Remedy to ServiceNow and improvements in Microsoft 365 and SharePoint.

Key Skills:

  • Relevant degree qualifications or equivalent practical experience.
  • Experience in technical project management.
  • Business analysis and requirements collection skills.
  • Understanding of cyber/information security in application design.
  • Experience in creating project documentation and user/admin guides.
  • Ability to manage IT support/consultancy companies.
  • High level of IT literacy, particularly with Microsoft applications.
  • Desirable experience with ServiceNow and Microsoft 365 projects.
  • Familiarity with ISO 27001 in project management.

Salary (Rate): undetermined

City: Romford

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Radius is looking for a Project Manager who has initially strong experience in Remedy to ServiceNow migrations.

Role Responsibilities

The role, reporting to the CIO, is responsible for ensuring the delivery of the main Corporate IT System Projects for 2026 (primarily Service Now but also covering Sharepoint and Microsoft365 improvements as required). The role will be expected to cover requirements capture/definition, managing the suppliers, users, IT admins required as part of the project, completing system testing and project managing the full delivery.

Main Duties

This role will work closely with the CIO to deliver a number of improvement/migration projects for a number of Corporate IT Systems/applications. The primary areas of responsibility will include, but not limited to:

  • Technical Project Management
  • Managing the GM UK Corporate IT Projects (see list below), the responsibilities for each project include the full project lifecycle including Requirements capture/definition (including business analysis and working with users/managers to understand needs and expectations)
  • Project documentation including business cases, gateway checksheets and project start and closure documentation
  • Supplier Management (a third-party company or in-house resource will be used to complete the system design, configuration and delivery)
  • Ensuring a high standard of cyber/information Security and compliance with the relevant standards and the relevant GM UK policies/processes (including ISO/IEC 27001, ISO 9001, ISO 20000-1 and potentially SOC1 and 2) with the design, delivery of the project and longer-term operation
  • Managing users and managers engagement within the project
  • Assisting with process documentation relation to the new system/project
  • Managing the testing of the new system (defining test plans, completing technical testing, managing user testing), managing the resolution of snags/issues
  • Working within the GM UK Change and release processes for the release/updating of the system(s)
  • Documenting user and admin guides

The systems/applications that the role will likely be involved include (but not limited) to the following (all are expected to be third party hosted applications – SAAS):

  • Service Now (Ticketing and Service Management System)
  • Managing the GM UK migration from Remedy to Service Now and ongoing improvements in the Service Now system, including the implementation of a customer portal to meet GM UK customer requirements, enhanced reporting and potentially integration with other systems (eg: asset databases and automated alert monitoring systems). GM UK will be engaging a third-party supplier to complete the actual setup, configuration. Service Now will be the primary focus of the role, but if time then there is also the potential to also get involved in the following projects as well
  • Microsoft 365 (Email, OneDrive etc) Managing (including working with the Norway IT team) security and functionality improvements to the GM Microsoft365 system for the benefit of the UK users; including PC migration to InTune integration, sensitivity labels, compliance rules, implementing meeting room resources etc. GM UK engages and IT company to complete the actual works and manage the system so this role will be responsible for the Technical Project Management of the improvements
  • Sharepoint Online (Microsoft 365) Managing the GM UK migration from an older on-premise Sharepoint System to Sharepoint online, including a complete content refresh and ongoing improvements in the Sharepoint online system. GM UK will likely complete the technical/data migration in-house (with assistance from a third-party were required)

Qualifications

Relevant Degree qualifications or similar practical experience

Skills & Experience

Essential

  • Experience of Technical Project Management
  • Experience of Business analysis / requirements collection experience
  • Understanding/experience of Cyber/Information Security within application design, hosted (SAAS) systems and project management
  • Experience in creating project documentation ongoing processes and user/admin guides
  • Experience of managing IT support/consultancy companies to deliver projects
  • High level of IT Literacy including good knowledge and practical experience of Microsoft Applications (ideally including Office365, Visio, Project, SharePoint).

Desirable

  • Experience of Projects involving Service Now
  • Experience of Projects involving Microsoft 365 (including Email, Onedrive, Sharepoint, Azure etc)
  • Experience of ISO 27001 within project management

Person Specification

  • Attention to detail with high personal standards and the desire to complete tasks thoroughly
  • Flexible and adaptable with a positive outlook and “can do” attitude
  • Able to communicate effectively at all levels (written and verbal)
  • Strong and demonstrable integrity with a desire to work as part of a team
  • Ability to work efficiently, timely and cost effectively under continually changing demands and requirements
  • Good time management
  • Good communication skills (written and spoken)
  • Must be commercially aware
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