ITSM Programme Manager
Posted 2 weeks ago by Fuel Recruitment
£515 Per day
Outside
Hybrid
Reading, Berkshire, UK
Summary: The ITSM Programme Manager will lead a large-scale ITSM transformation programme, focusing on the implementation of ServiceNow and the replacement of legacy platforms. This role involves overseeing the end-to-end delivery of the programme, managing cross-functional teams, and ensuring alignment with business objectives. The position is based in Reading with a hybrid working arrangement and is outside IR35.
Key Responsibilities:
- Deliver the end-to-end ITSM transformation programme, including MVP and phased rollouts.
- Oversee the implementation of ServiceNow, ensuring alignment with out-of-the-box capabilities.
- Drive business transformation across multiple functions, embedding new operating models and digital workflows.
- Manage programme funding, governance, and benefit realisation.
- Coordinate technical integrations with other systems.
- Lead a cross-functional team including Product and process, IT, Data, Migrations, Readiness, Comms & Training.
- Proven track record of delivering large-scale ITSM transformation programmes in complex enterprise environments.
- Extensive experience implementing ServiceNow, ideally including migration from Legacy platforms such as Remedy.
- Strong understanding of ITIL processes and how they translate into business and platform capabilities.
- Demonstrated ability to lead business change and stakeholder engagement across multiple business units.
- Experience managing CapEx-funded programmes with structured governance and benefit tracking.
- Skilled in managing cross-functional teams and third-party delivery partners (onshore/offshore).
- Must have delivered multi-year programmes in the £5-£15 million budget range.
Key Skills:
- Experience in ITSM transformation programmes.
- Implementation of ServiceNow.
- Understanding of ITIL processes.
- Stakeholder engagement skills.
- Experience with CapEx-funded programmes.
- Ability to manage cross-functional teams.
- Experience with large budget programmes (£5-£15 million).
Salary: £515 per day
City: Reading
Country: UK
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
ITSM Programme Manager - £515 per day (Outside IR35) - 3-month contract (quarterly rolling) - Reading/Hybrid
ServiceNow/ITSM/Legacy Platform Transformation
Key Skills/Responsibilities
- Deliver the end-to-end ITSM transformation programme, including MVP and phased rollouts.
- Oversee the implementation of ServiceNow, ensuring alignment with out-of-the-box capabilities.
- Drive business transformation across multiple functions, embedding new operating models and digital workflows.
- Manage programme funding, governance, and benefit realisation
- Coordinate technical integrations with other systems.
- Lead a cross-functional team including Product and process, IT, Data, Migrations, Readiness, Comms & Training
- Proven track record of delivering large-scale ITSM transformation programmes in complex enterprise environments.
- Extensive experience implementing ServiceNow, ideally including migration from Legacy platforms such as Remedy.
- Strong understanding of ITIL processes and how they translate into business and platform capabilities.
- Demonstrated ability to lead business change and stakeholder engagement across multiple business units.
- Experience managing CapEx-funded programmes with structured governance and benefit tracking.
- Skilled in managing cross-functional teams and third-party delivery partners (onshore/offshore).
- Must have delivered multi-year programmes in the £5-£15 million budget range
We are working with a globally recognised technology solutions specialist and searching for a Programme Manager to lead the delivery of a large-scale ITSM transformation programme, replacing Legacy platforms with ServiceNow.