ITSM Operations Lead
Posted 6 days ago by 1772718932
£550 Per day
Undetermined
Undetermined
London
Summary: The Interim ITSM Operations Lead will oversee the IT Service Management function in a global technology setting for a 6-month contract. This role involves managing Incident, Problem, and Change Management operations while serving as a senior escalation point for major incidents. The successful candidate will also mentor the ITSM team and drive continuous improvement initiatives. Strong leadership and ITSM operational experience are essential for this position.
Key Responsibilities:
- Lead global ITSM operations across Incident, Problem, and Change Management
- Act as a senior escalation point for major incidents and complex issues
- Manage and mentor the ITSM operations team, improving capability and performance
- Ensure strong operational governance and service management processes
- Work with IT leadership to drive continuous improvement and operational efficiency
- Support a global follow-the-Sun support model
Key Skills:
- Strong background in IT Service Management operations
- Leadership experience managing ITSM teams
- Solid understanding of ITIL frameworks
- Experience with ServiceNow or similar ITSM platforms
- Strong communication and stakeholder management skills
- Experience working across global or multi-time-zone environments
Salary (Rate): £550 daily
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Interim ITSM Operations Lead (Media Creative)
6-Month Contract
We are looking for an experienced ITSM Operations Manager to lead the day-to-day IT Service Management function within a global technology environment.
This role will take ownership of Incident, Problem, and Change Management operations, acting as a key escalation point for major incidents while guiding and mentoring the ITSM team.
Key Responsibilities
- Lead global ITSM operations across Incident, Problem, and Change Management
- Act as a senior escalation point for major incidents and complex issues
- Manage and mentor the ITSM operations team, improving capability and performance
- Ensure strong operational governance and service management processes
- Work with IT leadership to drive continuous improvement and operational efficiency
- Support a global follow-the-Sun support model
Experience Required
- Strong background in IT Service Management operations
- Leadership experience managing ITSM teams
- Solid understanding of ITIL frameworks
- Experience with ServiceNow or similar ITSM platforms
- Strong communication and stakeholder management skills
- Experience working across global or multi-time-zone environments
