ITSM Lead – Middleware & Platform Services
Posted 1 week ago by GIOS Technology
Negotiable
Undetermined
Hybrid
Greater London, England, United Kingdom
Summary: The ITSM Lead – Middleware & Platform Services role is focused on overseeing service delivery and platform leadership within enterprise IT environments. The position requires a strong understanding of ITSM practices, middleware technologies, and vendor management. The candidate will be expected to communicate effectively across both technical and non-technical teams while ensuring governance in a managed services model. This hybrid role is based in London, requiring 1-2 days per week in the office.
Key Responsibilities:
- Oversee service delivery and platform leadership in enterprise IT environments.
- Implement ITSM practices and service governance in a managed services model.
- Manage middleware and database technologies effectively.
- Ensure patching, vulnerability management, and EOL planning are executed.
- Handle vendor management and performance oversight.
- Build relationships across technical and non-technical teams.
Key Skills:
- ITSM
- Middleware
- SQL Server
- Tomcat
- WebLogic
- Databases
- Banking
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
I am hiring for ITSM Lead – Middleware & Platform Services
Location: London - Hybrid, 1-2 days per week in office.
Proven experience in service delivery or platform leadership roles within enterprise IT environments.
Strong understanding of ITSM practices and service governance in a managed services model.
Expertise in middleware and database technologies as listed above.
Solid grasp of patching, vulnerability management, and EOL planning.
Demonstrated experience in vendor management and performance oversight.
Strong communication skills, with the ability to build relationships across technical and non-technical teams.
Key Skills: ITSM / Middleware / SQL Server / Tomcat / WebLogic / Databases / Banking