Summary: The ITSM Engineer role focuses on managing and developing the ServiceNow platform, specifically the Governance, Risk, and Compliance (GRC) modules. The position requires acting as a Subject Matter Expert (SME) while ensuring operational excellence and adherence to governance standards. The engineer will collaborate with stakeholders to implement automation and integration solutions, optimizing the platform for business benefits. This role is pivotal in maintaining the quality of service delivery across the organization.

Key Responsibilities:

• Serve as the SME for the full ServiceNow product set, responsible for its development, operational delivery, and alignment with governance and policy standards.
• Lead the day-to-day technical management of the ServiceNow platform with specific expertise in GRC (IRM, BCM, TPRM).
• Translate business requirements into scalable, best-practice ServiceNow technical solutions, with a focus on automation and integration.
• Triage and estimate enhancements and incoming requests, ensuring alignment to out-of-the-box best practices and maintaining a high Health Scan score.
• Provide technical governance and approval for submitted changes, ensuring adherence to platform standards and security policies.
• Oversee the preparation, testing, and implementation of platform upgrades.
• Collaborate with process owners to ensure seamless implementation of automation and integration solutions.
• Identify opportunities for platform optimization, leveraging new features and enhancements from ServiceNow releases to deliver measurable business benefits.
• Proactively seek enhancements across the broader product ecosystem that improve cost-efficiency, simplify processes, or streamline operations.
• Lead the design and development of complex, business-critical ServiceNow solutions.

Key Skills:

• Proven experience in implementing and supporting ServiceNow GRC modules (IRM, BCM, TPRM).
• Deep technical understanding of ServiceNow platform architecture, scripting (JavaScript), workflow automation, and integrations.
• Experience in platform administration and upgrade processes in a regulated enterprise environment.
• Strong governance mindset with familiarity in audit and IT security requirements.
• Exceptional communication skills with the ability to engage stakeholders and influence outcomes.
• Relevant certifications (e.g., ServiceNow Certified Implementation Specialist – Risk and Compliance) are a strong plus.
• Experience within the banking domain would be highly desirable.

Salary (Rate): 680

City: London

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT