ITSM Coordinator (1 year & renewable)
Posted 3 days ago by Michael Page
Negotiable
Undetermined
Undetermined
Singapore
Summary: The ITSM Coordinator role at a global financial institution involves enhancing IT service management (ITSM) processes and ensuring production stability across teams. The position requires a strong understanding of ITSM frameworks and the ability to lead governance forums while driving continuous improvement initiatives. The successful candidate will play a critical role in coordinating major incidents and managing business continuity efforts. This role offers significant professional development opportunities within a collaborative environment.
Key Responsibilities:
- Improve ITSM processes across incident, request, problem, and change management
- Define and enforce global best practices and ensure consistent documentation and adoption
- Lead governance forums and drive effective run operations across teams
- Develop, analyse, and report KPIs and production quality metrics
- Coordinate major incidents, crisis management, and cross-team communication
- Manage business continuity, DR planning, and change governance (CAB, emergency changes)
- Drive continuous improvement, maturity assessment, and cross-functional project coordination
Key Skills:
- Degree in IT/Computer Science or related technical field required
- At least 2-5 years' experience, including at least 2 years in Run Quality
- ITIL Advanced certification with strong understanding of ITSM frameworks
- Proficiency in Excel, PowerPoint, Power BI/Tableau, JIRA, and Confluence
- Knowledge of SQL, Python, and capital markets systems (nice to have)
- Strong analytical, communication, and cross-functional project management skills
- Flexible to support global teams, including occasional weekends and shift coverage
Salary (Rate): undetermined
City: Singapore
Country: Singapore
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Finance
Detailed Description From Employer:
Our client is a globally established financial institution with a major technology hub in Asia. They play a critical role in supporting international banking operations through the development of in-house applications and enterprise-level digital initiatives. With strong regional integration and a forward-looking tech strategy, they continue to enhance operational efficiency and drive innovation across global markets.
Job Description
Key Responsibilities:
A successful candidate should have:
Why this role?
- Opportunity to work in a Global Financial Institution
- High-impact role driving ITSM standards and production stability globally
Our client is a globally established financial institution with a major technology hub in Asia. They play a critical role in supporting international banking operations through the development of in-house applications and enterprise-level digital initiatives. With strong regional integration and a forward-looking tech strategy, they continue to enhance operational efficiency and drive innovation across global markets.
Job Description
Key Responsibilities:
- Improve ITSM processes across incident, request, problem, and change management
- Define and enforce global best practices and ensure consistent documentation and adoption
- Lead governance forums and drive effective run operations across teams
- Develop, analyse, and report KPIs and production quality metrics
- Coordinate major incidents, crisis management, and cross-team communication
- Manage business continuity, DR planning, and change governance (CAB, emergency changes)
- Drive continuous improvement, maturity assessment, and cross-functional project coordination
A successful candidate should have:
- Degree in IT/Computer Science or related technical field required
- At least 2-5 years' experience, including at least 2 years in Run Quality
- ITIL Advanced certification with strong understanding of ITSM frameworks
- Proficiency in Excel, PowerPoint, Power BI/Tableau, JIRA, and Confluence
- Knowledge of SQL, Python, and capital markets systems (nice to have)
- Strong analytical, communication, and cross-functional project management skills
- Flexible to support global teams, including occasional weekends and shift coverage
Why this role?
- Strong professional development and career growth opportunities
- Collaborative environment within a leading global financial institution
- Opportunity to influence ITSM and production stability practices globally
- Exposure to large-scale banking operations and technology
- Chance to drive meaningful operational and technology improvements across teams