Summary: The ITSM Consultant will play a crucial role in a 6-month contract focused on the transition of IT services from ServiceNow to Jira as part of a business divestiture. This position requires collaboration with stakeholders across multiple regions to assess and refine ITSM processes and define the Target Operating Model for the new entity. The consultant will also be responsible for developing a strategic roadmap and ensuring operational efficiency through training and knowledge transfer. This role is hybrid, requiring two days per week in London.

Key Responsibilities:

• Conduct current state assessments of ITSM processes, support models, and onboarding workflows across regions.
• Perform gap analysis to identify areas for improvement and alignment with best practices.
• Define and document end-user profiles, desktop configurations, and hardware standards by region.
• Develop a strategic roadmap for ITSM migration and implementation.
• Create and refine ITSM policies, procedures, and governance frameworks to support the transition.
• Work closely with regional service leads, suppliers, and other workstreams to ensure a cohesive and credible separation plan.
• Provide training and knowledge transfer to ensure ongoing operational efficiency.

Key Skills:

• Proven experience as an ITSM Consultant with a strong understanding of ITIL and service management best practices.
• Experience in transitioning IT services within a complex organisational structure.
• Strong documentation skills with the ability to analyse and map ITSM processes.
• Ability to work collaboratively with multiple stakeholders across regions.
• Familiarity with Jira, ServiceNow, and ITSM tool migrations.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT