We’re looking for an experienced ITSM Consultant to provide hands-on delivery across a range of Service Management improvement and service transition initiatives.
You’ll take ownership of key workstreams including:CMDB implementationHornbill to ServiceNow migrationService Request and Knowledge ManagementBusiness Continuity and Disaster RecoveryAI-enabled automation within Service ManagementService Design and Transition supportITIL and SIAM process alignment
The ideal candidate will have strong ITSM delivery experience, excellent ServiceNow knowledge, and a proven ability to design, implement and embed processes into BAU within a complex, multi-supplier environment.