ITSM Configuration Specialist
Posted 2 weeks ago by Hays
Negotiable
Inside
Hybrid
Cambridge, England, United Kingdom
Summary: As an ITSM Configuration Specialist, you will support the ITSM Configuration Management process, focusing on both operational activities and strategic development for new functionalities. The role requires extensive experience in ITSM processes and Configuration Management, particularly within large organizations. You will work in a hybrid environment, balancing remote work with office presence in Cambridge. This position is a 6-month contract with competitive pay, classified as inside IR35.
Key Responsibilities:
- Support the ITSM Configuration Management process through operational activities and strategic development.
- Implement and maintain the ITSM Configuration Management Process and CMDB in large organizations.
- Execute process governance, reporting, and compliance.
- Lead data standardization and ServiceNow IRE prioritization efforts.
- Design and implement Configuration Management capabilities as a ServiceNow CMDB Consultant or similar role.
Key Skills:
- 12+ years of hands-on experience in ITSM processes.
- 7+ years of experience implementing ITSM Configuration Management Process.
- ITIL 4 Managing Professional or Strategic Leader certification preferred.
- Experience with ServiceNow platform and CMDB module.
- General understanding of IT infrastructure, applications, project management, and SDLC.
Salary (Rate): undetermined
City: Cambridge
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
About the role
As an ITSM Configuration Specialist, you will be responsible for supporting the ITSM Configuration Management process. This includes both day-to-day operational activities and the strategic development of road maps to introduce new functionality and continuous improvements.
Tell me more, tell me more… Our client is currently looking for a new recruit in joining their De please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:00pm Monday to Friday.
Shifts: Monday – Friday (37.5 hours per week)
The must haves:
- 12+ years of hands-on experience in ITSM processes.
- 7+ years of consistent track record implementing ITSM Configuration Management Process and maintaining CMDB in large organisations.
- ITIL 4 Managing Professional or Strategic Leader certification preferred.
- Experience as a ServiceNow CMDB Consultant or similar role in designing and implementing Configuration Management capabilities.
- Experience with ServiceNow platform and CMDB module and integration with third-party tools and systems.
- Ability to execute process governance, reporting, and compliance.
- General conceptual understanding of IT infrastructure and applications, project management, and SDLC.
- Experience in governing and leading large data standardization and ServiceNow IRE prioritization.
What’s in it for you? – Our client loves to reward their people for doing a great job. This is a 6-month contract. A day rate, in-scope IR35, competitive pay rate (via a Hays approved umbrella company). This role provides a hybrid working access from the comforts of your own home and only going to our state-of-the-art office in the Cambridge- 2 days a week.
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!