ITSM Change Manager
Posted 1 week ago by La Fosse
£400 Per day
Undetermined
Hybrid
London Area, United Kingdom
Summary: The ITSM Change Manager role in Financial Services requires a proactive individual who takes ownership of the change management process, ensuring that changes are properly assessed and approved to protect critical financial systems. The ideal candidate will have extensive experience in Change Management within a regulated environment, particularly in financial services, and will be adept at facilitating communication among various teams. This position emphasizes stability in production environments, especially for trading platforms and payment systems. Strong leadership and the ability to manage change effectively are essential for success in this role.
Key Responsibilities:
- Run the Change Management process effectively, treating it as a business.
- Ensure all changes are assessed, tested, and approved.
- Chair CAB and ECAB meetings to engage participants.
- Maintain stability in production environments, focusing on critical systems.
- Collaborate with DevOps, infrastructure, support, risk, compliance, and business teams.
- Track meaningful KPIs related to change management.
Key Skills:
- At least 8 years of experience in Change Management or ITSM in a regulated environment.
- In-depth knowledge of ITIL, with a foundation certification required.
- Experience in financial services and understanding of its pressures and scrutiny.
- Familiarity with CI/CD pipelines and their relation to DevOps.
- Knowledge of operational resilience, BCP, and DR.
- Experience supporting trading, market data, treasury, or customer-facing platforms.
Salary (Rate): £400 per day
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
ITSM Change Manager – Financial Services
This role is for someone who doesn’t just follow process, they own it. Someone who understands that in financial services, change isn’t just about pushing code or tweaking infrastructure. It’s about protecting systems that move money, report to regulators, and keep the business running. If you’re the kind of Change Manager who can spot a collision before it happens, who knows how to say “no” without making enemies, and who can walk into a CAB meeting with confidence and clarity, keep reading.
Rate: £400 per day.
Location: London (up to 1 day per week)
What You’ll Actually Be Doing
- Running the Change Management process like it’s your own business.
- Making sure every change, whether it’s infrastructure, application, or security is properly assessed, tested, and approved.
- Chairing CAB and ECAB meetings that people actually want to attend.
- Keeping production stable, especially where it matters most: trading platforms, payment systems, and financial reporting.
- Working with DevOps, infrastructure, support, risk, compliance, and business teams and making sure they all speak the same language when it comes to change.
- Tracking KPIs that mean something. Not vanity metrics.
What You’ll Need to Bring
- You’ve done this before, at least 8 years in Change Management or ITSM in a regulated environment.
- You know ITIL inside out. Foundation is a must, anything beyond that is a bonus.
- You’ve worked in financial services. You get the pressure, the scrutiny, and the stakes.
- Understand CI/CD pipelines and how change fits into DevOps.
- Ideally our way around operational resilience, BCP, and DR.
- Experience in supporting trading, market data, treasury, or customer-facing platforms.
Sound like you? Let’s talk.