The role:
- Supporting and administering ServiceNow and PagerDuty platforms
- Building dashboards, reports and KPI metrics using Power BI and ServiceNow
- Supporting workflow automation and system integrations
- Managing user access, permissions and platform configuration
- Analysing service data to identify trends and improvement opportunities
- Working with stakeholders to enhance ITSM processes and tooling
Skills required:
- Experience with ServiceNow, Power BI or similar enterprise platforms
- Strong reporting and data analysis skills
- Good understanding of IT Service Management principles
- Exposure to workflow automation, APIs or integrations
- Excellent communication and stakeholder engagement skills
- ITIL Foundation desirable but not essential
Rate:
£55,000/year
Location:
London
IR35 Status:
Not specified
Remote Status:
Not specified
Industry:
IT
Seniority Level:
Mid-Level