ITIL Service Management Consultant / Service Architect – SC Cleared

ITIL Service Management Consultant / Service Architect – SC Cleared

Posted Today by SR2

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£500 Per day
Inside
Undetermined
London
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Agile Methodology Information Technology Infrastructure Library IT Service Management JIRA Management Management Consulting Organisational Change Security Clearance Service Design ServiceNow Stakeholder Management

Summary: The ITIL Service Management Consultant / Service Architect role involves designing, implementing, and enhancing IT service management capabilities in alignment with ITIL for a government project. The position requires active SC clearance and focuses on creating scalable and efficient services that meet business needs. The consultant will also support the adoption of ITSM tools and drive continual improvement within the organization.

Key Responsibilities:

  • Design and implement end-to-end IT service operating models.
  • Assess and enhance ITIL-aligned service practices and maturity.
  • Define metrics to track service performance and customer satisfaction.
  • Support improvement and adoption of ITSM tooling (e.g. ServiceNow, Remedy, Jira SM).
  • Develop governance, process flows, and documentation for service design.
  • Drive continual improvement and enable organisational change through engagement and communication.

Key Skills:

  • ITIL v4 (or v3) certification.
  • Proven experience designing or improving ITSM frameworks.
  • Hands-on experience with ITSM tools (ServiceNow preferred).
  • Strong stakeholder management and communication skills.
  • Experience working with or within product teams in Agile environments.
  • Active SC clearance.

Salary (Rate): £500/day

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

ITIL Service Management Consultant / Service Architect – SC Cleared

SR2 Consulting is recruiting a Service Management Consultant/Architect for an exciting government project.

This role will be responsible for designing, implementing and improving IT service management capabilities aligned to ITIL, supporting a product-centric operating model and ensuring services are scalable, efficient, and aligned to business needs.

Due to the nature of the role, active SC clearance is required.

Key Responsibilities

  • Design and implement end-to-end IT service operating models.
  • Assess and enhance ITIL-aligned service practices and maturity.
  • Define metrics to track service performance and customer satisfaction.
  • Support improvement and adoption of ITSM tooling (e.g. ServiceNow, Remedy, Jira SM).
  • Develop governance, process flows, and documentation for service design.
  • Drive continual improvement and enable organisational change through engagement and communication.

Skills & Experience

  • ITIL v4 (or v3) certification.
  • Proven experience designing or improving ITSM frameworks.
  • Hands-on experience with ITSM tools (ServiceNow preferred).
  • Strong stakeholder management and communication skills.
  • Experience working with or within product teams in Agile environments.
  • Active SC clearance
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