ITIL Service Architect

Summary: The ITIL Service Architect role involves collaborating with stakeholders to design and build operational and service management capabilities for a leading client in the technology sector. This position requires a focus on service design to support critical business functions, particularly within the Defence sector. The role is based in Bristol and includes a hybrid working arrangement with three days in the office. The contract duration is 12 months.

Key Responsibilities:

• Work with the Service and Operate capability to collaboratively define and oversee the design of services with principal stakeholders.
• Work closely with individual suppliers and a Matrix supply chain to define services in accordance with business service owners current service and operational portfolio.
• Ability to plan and schedule workload against a defined and agreed sequence of activity bringing Facilities, Infrastructure and Applications under a support capability, which is overseen, governed and enforced by security controls and standards.
• Stakeholder management skills from programme to C-suite.
• Support the wider project team with service management and service operation queries.
• Develop services that can be signed off by the business and support a centralised service and operational capability.

Key Skills:

• Experience working on IT projects in the Defence sector.
• Experience in system integration.
• An excellent understanding of commonly used concepts, practices and procedures within service and operational support.
• SC cleared are preferable.
• Must be flexible and adaptable in their approach to delivery of individual and programme objectives.
• Ability to work at pace and perform tasks simultaneously.

Salary (Rate): undetermined

City: Bristol

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT