ITIL Process Owner
Posted 3 days ago by iO Associates
£480 Per day
Inside
Hybrid
London, England, United Kingdom
Summary: The ITIL Process Owner role is a 3-month contract position, with the potential for extension, focused on optimizing and automating workflows within a client's Dynamics platform. The position requires collaboration with IT, operations, and business teams to enhance service delivery across a government department project. The role is based in Swansea, requiring two days onsite every other week, and is classified as inside IR35.
Key Responsibilities:
- Take ownership of the client's Dynamics platform, optimizing, extending, and automating workflows.
- Collaborate with IT, operations, and business teams to ensure effective ticketing, service catalogue, incident/change management, and asset processes.
- Drive efficiency and service excellence across the organization.
Key Skills:
- Formal certification in ITSM/ITIL (or equivalent) or relevant training.
- Experience setting up and configuring enterprise ITSM platforms, ideally Dynamics.
- Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs.
- Demonstrable experience in building and maintaining automation and/or workflow orchestration.
- Strong analytical and problem-solving skills with the ability to translate business needs into technical workflows.
- Ideally some exposure to integrations, reporting/dashboarding, and data-driven decision making.
Salary (Rate): £480.00/daily
City: Swansea
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
ITIL Process Owner 3-month contract - potential for extension Inside IR35 2 days onsite every other week in Swansea - expenses paid £450pd iO are working with an established and rapidly growing Digital agency in their search for an ITIL Specialist to join them on a 3-month contract basis They work with global technology leaders to provide digital transformation services to a number of customers in industries including not-for-profit, financial services and the pubic sector. This specific role will be working across a GOV department project As the ITSM / ITIL Specialist you will take ownership of our clients Dynamics platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs Required Skills & Experience Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience setting up and configuring enterprise ITSM platforms - ideally Dynamics Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs. Demonstrable experience in building and maintaining automation and/or workflow orchestration Strong analytical and problem solving skills ability to translate business needs into technical workflows, identify bottlenecks, and design scalable solutions. Ideally some exposure to integrations (between ITSM and other tools/systems, or databases), reporting/dashboarding, and data-driven decision making. Interested in hearing more? Please get in touch with Rebecca Long on 0117 332 8100 / r.long @ ioassociates.co.uk