ITIL/ITSM Consultant
Posted 6 days ago by LSA Recruit
Negotiable
Undetermined
Undetermined
Slough, England, United Kingdom
Summary: The role of ITIL/ITSM Consultant involves leading ITIL-aligned ITSM maturity assessments and conducting stakeholder interviews in Slough, UK. The consultant will assess ITSM practices and produce executive-level deliverables while providing recommendations aligned with ITIL 4 best practices. This position requires proven experience in delivering ITIL/ITSM assessments and strong knowledge of ITIL practices.
Key Responsibilities:
- Lead and deliver ITIL-aligned ITSM maturity assessments
- Conduct stakeholder interviews and service reviews
- Assess ITSM practices across people, process, governance, tooling, and metrics
- Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps
- Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness
Key Skills:
- Proven experience delivering ITIL / ITSM maturity assessments
- Strong working knowledge of ITIL v3 and/or ITIL 4 practices
- Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management)
- ITIL 4 Managing Professional or Strategist certification
- Experience working with regulated or professional services clients preferred
- Excellent stakeholder management and documentation skills
Salary (Rate): undetermined
City: Slough
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job opportunity for ITSM/ITIL Consultant based in Slough, UK - Contract
Key Responsibilities:
- Lead and deliver ITIL-aligned ITSM maturity assessments
- Conduct stakeholder interviews and service reviews
- Assess ITSM practices across people, process, governance, tooling, and metrics
- Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps
- Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness
Required Experience:
- Proven experience delivering ITIL / ITSM maturity assessments
- Strong working knowledge of ITIL v3 and/or ITIL 4 practices
- Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management)
- ITIL 4 Managing Professional or Strategist certification
- Experience working with regulated or professional services clients preferred
- Excellent stakeholder management and documentation skills
title: ITIL/ITSM Consultant
salary:
location: Slough, England, United Kingdom
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