IT Training Manager - IT Transformation, CRM, ERP

Summary: The role of Senior IT Training Manager focuses on leading the development and execution of learning strategies to facilitate an organization's transition to new digital technologies and business processes. The position requires a proven background in IT transformations, particularly in CRM and ERP implementations. The successful candidate will be responsible for building internal capabilities, managing change, and ensuring user adoption across various departments. This role also involves collaborating with stakeholders to align training initiatives with business goals and evaluating the effectiveness of training programs.

Key Responsibilities:

• Build internal capability on a CRM / ERP programme - Proven background with success stories to draw on
• Designing and Developing Programs: Designs and oversees the creation of blended learning solutions, which may include e-learning modules, classroom training, workshops, and support materials (manuals, video libraries).
• Managing Change and Adoption: Acts as a key driver for user adoption, communicating the why behind changes and managing resistance to ensure a smooth transition across different departments and levels.
• Stakeholder Management: Collaborates with senior executives, IT specialists, and department heads to align training initiatives with overall business goals and technology strategy.
• Evaluating Effectiveness: Tracks key performance indicators (KPIs) and gathers feedback to measure the impact of training programs on performance and ensure the transformation delivers long-term value and benefits.
• Resource Modelling: manage the internal training staff and resources.

Key Skills:

• Proven experience in IT transformations, particularly with CRM and ERP systems
• Strong background in designing and developing blended learning solutions
• Excellent change management and user adoption skills
• Effective stakeholder management and collaboration abilities
• Ability to evaluate training effectiveness through KPIs and feedback
• Experience in managing training staff and resources

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: outside IR35

Seniority Level: Senior

Industry: IT

Detailed Description From Employer:

Outside IR35, UK Travel will be Required, Base location is flex in around London or West Midlands, IT Training Manager, ERP, CRM Implementation, Salesforce, Dynamics, Oracle, IT Transformations, Capability building, Success Adaption of CRM systems, Operational Change

We are looking to recruit Senior IT Training Manager - with a proven background on working on IT Transformations across CRM/ Programmes. You will take responsibility for leading, planning, and executing the learning and development strategies required to support an organisation's transition to new digital technologies and business processes to ensure a business and operation success
.
Core Responsibilities

• Build internal capability on a CRM / ERP programme - Proven background with success stories to draw on
• Designing and Developing Programs: Designs and oversees the creation of blended learning solutions, which may include e-learning modules, classroom training, workshops, and support materials (manuals, video libraries).
• Managing Change and Adoption: Acts as a key driver for user adoption, communicating the why behind changes and managing resistance to ensure a smooth transition across different departments and levels.
• Stakeholder Management: Collaborates with senior executives, IT specialists, and department heads to align training initiatives with overall business goals and technology strategy.
• Evaluating Effectiveness: Tracks key performance indicators (KPIs) and gathers feedback to measure the impact of training programs on performance and ensure the transformation delivers long-term value and benefits.
• Resource Modelling: manage the internal training staff and resources.

If this role sounds of interest please send me your cv for more details