IT Trainee/1st line Support
Posted 2 weeks ago by Hays Specialist Recruitment Limited
Negotiable
Undetermined
Hybrid
Yorkshire, UK
Summary: The IT Trainee/1st Line Support role is designed for Computer Science or Technology graduates seeking to begin their careers in IT support. This hybrid position is a contract lasting 3-6 months, offering comprehensive training to ensure candidates are well-prepared for their responsibilities. The role is based in York and emphasizes the importance of customer service skills alongside technical knowledge.
Key Responsibilities:
- Provide 1st line IT support to users.
- Assist with troubleshooting Windows 11, M365, and MS Operating Systems.
- Deliver excellent customer service to ensure user satisfaction.
- Participate in training sessions to enhance technical skills.
- Collaborate with the existing IT Help Desk Team.
Key Skills:
- Basic understanding of Windows 11, M365, and MS Operating Systems.
- Excellent customer service skills.
- Computer Science/IT Degree background.
- Previous customer service experience.
- Enthusiasm and passion for IT & Tech.
Salary (Rate): £130 Daily
City: York
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: IT
IT TRAINEE/1ST LINE SUPPORT
LOCATION - YORK -
HYBRID WORKING
3-6 MONTH CONTRACT
£125 PER DAY FULL TRAINING PROVIDED
Your new roleWe are supporting a major employer in York to bring in Computer Science/Technology Graduates to start their careers in a 1st Line IT Support role. This position is a Contract/Interim position and will last up to 6 months.
What you'll need to succeedThe hiring managers are looking for bright, enthusiastic candidates who have a real passion for IT & Tech.
- A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills.
- Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would be encouraged to apply.
- Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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