IT Trainee/1st line Support
Posted 2 weeks ago by Hays Technology
Negotiable
Inside
Hybrid
City, York
Summary: The role of IT Trainee/1st Line Support is designed for Computer Science or Technology graduates seeking to begin their careers in IT support. This hybrid position, based in York, is a contract lasting up to six months and offers full training. Candidates will be expected to possess a basic understanding of relevant technologies and excellent customer service skills. The position is ideal for enthusiastic individuals passionate about IT and technology.
Key Responsibilities:
- Provide 1st line IT support to users.
- Assist in troubleshooting issues related to Windows 11, M365, and MS Operating Systems.
- Deliver excellent customer service to ensure user satisfaction.
- Participate in comprehensive training to prepare for the role.
Key Skills:
- Basic understanding of Windows 11, M365, and MS Operating Systems.
- Excellent customer service skills.
- Background in Computer Science or IT degree.
- Previous experience in customer service roles.
Salary (Rate): £125 Daily
City: York
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Entry Level
Industry: IT
Detailed Description From Employer:
IT TRAINEE/1ST LINE SUPPORT
LOCATION - YORK - HYBRID WORKING
3-6 MONTH CONTRACT
125 PER DAY FULL TRAINING PROVIDED
Your new role
We are supporting a major employer in York to bring in Computer Science/Technology Graduates to start their careers in a 1st Line IT Support role. This position is a Contract/Interim position and will last up to 6 months.
What you'll need to succeed
The hiring managers are looking for bright, enthusiastic candidates who have a real passion for IT & Tech.
- A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills.
- Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would be encouraged to apply.
- Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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