IT Technician - Helpdesk

My well established Client is urgently recruiting for a proactive and customer-focused IT Technician to join their team for an initial 8 weeks, possibly longer and possibly permanent. Reporting to the Technology Lead and Service Delivery Lead, you'll provide first-line IT support, help maintain their IT infrastructure, and assist with the delivery of technology projects across the business.

Key Responsibilities

• Provide first-line IT support via phone, email and the helpdesk system.
• Troubleshoot hardware, software and user issues, escalating where necessary.
• Manage IT helpdesk tickets, ensuring timely updates and resolutions.
• Support user onboarding and offboarding, including device setup, account creation and access management.
• Maintain IT asset registers, software licences and equipment inventories.
• Prepare, redeploy and manage IT equipment, ensuring adequate stock levels.
• Liaise with third-party suppliers and service providers.
• Monitor mobile device and Router usage and carry out routine system maintenance.
• Support IT projects and attend company sites when required.
• Contribute to continuous improvement initiatives and provide general IT support across the business.

About You

You'll have:

• Experience in a first-line IT support or IT technician role.
• Strong problem-solving and communication skills.
• A customer-focused approach with excellent organisational skills.
• The ability to prioritise tasks and work independently as well as part of a team.
• A willingness to learn and support ongoing improvements.

This role is fully onsite and there maybe a need to work at weekends which will be paid at 1.5 the agreed hourly rate.If you feel this role is a good fit for your skills and experience, please send an up to date CV for an immediate response and more information on the role/Client.