IT Technical Support Specialist

IT Technical Support Specialist

Posted 1 week ago by 1751545674

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Negotiable
Outside
Hybrid
USA
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Active Directory Boost (C++ Libraries) Business Process Computer Hardware Computer Keyboards Data Encryption Encryption Information Systems Information Technology Operations Management Management Information Systems Market Trend Microsoft 365 Microsoft Office Microsoft Office 365 Microsoft Windows Operating Systems Operational Efficiency Supervision Technical Support Virtual Private Networks (VPN)

Summary: The IT Technical Support Specialist provides ongoing management information system user support, troubleshooting end-user problems, and analyzing software modifications to meet user needs. This role involves overseeing IT systems, assisting with upgrades, and providing training and support to enhance operational efficiency. The ideal candidate should possess extensive knowledge of computer hardware, software, and network maintenance. The position requires engagement with employees to ensure effective IT support and contribute to overall company growth.

Key Responsibilities:

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Handle business-critical IT tasks and system improvements
  • Enable faster and smarter business processes and employee productivity
  • Research and evaluate emerging technologies, hardware, and software
  • Serve as the subject-matter expert supporting Windows and widely used software and applications, such as Microsoft and Adobe.
  • Install, configure, and support workstation software, hardware, printers, and phones
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues
  • Train employees in using software and hardware, and provide technical support when needed

Key Skills:

  • Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
  • Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboards, mice, etc.
  • Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment
  • Proficient at software installs and troubleshooting
  • Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Salary (Rate): undetermined

City: Milledgeville

Country: USA

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
GA - DBHDD - IT Technical Support Specialist
Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.

IT Technical Support Specialist

*Candidate MUST be local to Metro Atlanta*

This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Handle business-critical IT tasks and system improvements
  • Enable faster and smarter business processes and employee productivity
  • Research and evaluate emerging technologies, hardware, and software
  • Serve as the subject-matter expert supporting Windows and widely used software and applications, such as Microsoft and Adobe.

Responsibilities

  • Install, configure, and support workstation software, hardware, printers, and phones
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues
  • Train employees in using software and hardware, and provide technical support when needed

Required skills and qualifications

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboards, mice, etc.

Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.

History of working in an Active Directory domain environment

Proficient at software installs and troubleshooting

Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Skills Table:

Skill Required / Desired Amount of Experience
Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Required: 3 Years
Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboards, mice, etc.
Required: 3 Years
Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.
Required: 3 Years
Active Directory domain environment
Required: 3 Years
Proficient at software installs and troubleshooting
Required
Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
Required
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