IT Support Technician – Training Course
Posted 1 day ago by Netcom Training
Negotiable
Undetermined
online
Manchester, Greater Manchester
Summary: This opportunity offers a fully-funded Digital Support course (Level 3) designed to launch a career in IT Support and Cloud Services. Participants will gain hands-on skills in areas such as Network Infrastructure, Cloud Computing, and Cyber Security, with a focus on practical assessments rather than exams. Upon completion, candidates are guaranteed an interview with partner organizations in Manchester. The course is ideal for those looking to become Digital Support Technicians, IT Helpdesk Engineers, or Junior Data Analysts.
Key Responsibilities:
- Manage helpdesk tickets and resolve technical issues.
- Configure operating systems and network devices.
- Explore cloud computing models like IaaS and SaaS.
- Protect data using risk management and vulnerability assessments.
- Source, cleanse, and analyze data for actionable insights.
- Support digital transformation and Agile project management.
- Understand IT policies, legislation, and industry structure.
Key Skills:
- Basic IT skills.
- Ability to manage helpdesk tickets.
- Knowledge of network configuration.
- Understanding of cloud computing models.
- Skills in digital security and data management.
- Familiarity with Agile project management.
- Awareness of IT policies and legislation.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: online
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: IT
About the opportunity
Start your career in IT without the jargon.
Netcom Training’s fully-funded Digital Support course (Level 3) is the fastest way to launch a career in IT Support and Cloud Services.
If you enjoy solving technical problems and want to move beyond resetting passwords, this course is for you. You will gain hands-on skills in Network Infrastructure, Cloud Computing (IaaS, PaaS, SaaS), and Cyber Security - the exact skills employers in Manchester are hiring for right now.
Whether you aim to become a Digital Support Technician, IT Helpdesk Engineer, or Junior Data Analyst, this course offers a portfolio-based assessment with no exams. We judge you on your practical ability to do the job, not how well you take a test.
Complete the training and secure a guaranteed interview to kickstart your career.
Course Details
Start Dates: 09/03
Duration: 16 weeks
Schedule: Mon-Thurs 6-9pm
Format: Online, practical workshops
Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points)
What you’ll learn
You will develop a robust technical skillset across six job-ready modules:
- IT Support: Manage helpdesk tickets, resolve technical issues, and configure operating systems.
- Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS.
- Digital Security: Learn to protect data using risk management, SIEM tools, and vulnerability assessments.
- Data Management: Source, cleanse, and analyse data to present actionable insights.
- Digital Transformation: Explore Agile project management and how to support digital change.
- Sector Skills: Understand IT policies, legislation, and industry structure.
Career Pathway
Successful participants are guaranteed an interview with our network of partners.
Potential Roles:
- IT Support Technician
- Cloud Support Assistant
- Junior Network Engineer
- Service Desk Analyst
Eligibility
This is a government-funded opportunity. To apply, you must:
- Live in Greater Manchester (GMCA region).
- Be aged 19 or over.
- Have lived in the UK/EU for a minimum of 3 years.
- Earn below the gross annual wage cap.
Prerequisites: Basic IT skills are required.
Cost
This is a fully-funded course with no fees – complete the training, build your portfolio, and secure your guaranteed interview.