IT Support Technician
Posted 2 weeks ago by 1773662983
Negotiable
Inside
Onsite
Trafford Park, Manchester
Summary: The IT Support Technician role involves providing essential support to a well-established client in Manchester, focusing on helpdesk and desktop support. This position is a 3-month contract requiring on-site presence five days a week. The ideal candidate will have strong troubleshooting skills and experience in a similar support role. This is an opportunity to make an immediate impact within a dynamic team.
Key Responsibilities:
- Act as the first point of contact for IT-related queries via phone, email, and ticketing system.
- Diagnose and resolve hardware, software, and network issues.
- Support Windows 10/11 environments.
- Maintain accurate documentation of support requests and resolutions.
- Collaborate with other IT team members to ensure smooth operations.
Key Skills:
- Previous experience in a 1st Line Support or Desktop Support role.
- Strong troubleshooting skills across hardware, software, and networking.
- Experience with PC builds and deployments.
- Familiarity with Windows OS, and basic networking concepts.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively.
Salary (Rate): £120 Daily
City: Manchester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
- IT Support Technician
- Manchester - 5 days a week on-site
- 3 month contract
- 120 per day (inside IR35)
Our client is currently hiring for a IT Support Technician to join a dynamic team supporting a well-established client based in Manchester. This is an excellent opportunity for someone with strong helpdesk and desktop support experience to make an immediate impact.
Key Responsibilities:
- Act as the first point of contact for IT-related queries via phone, email, and ticketing system.
- Diagnose and resolve hardware, software, and network issues.
- Support Windows 10/11 environments
- Maintain accurate documentation of support requests and resolutions.
- Collaborate with other IT team members to ensure smooth operations.
Requirements:
- Previous experience in a 1st Line Support or Desktop Support role.
- Strong troubleshooting skills across hardware, software, and networking.
- Experience with PC builds and deployments.
- Familiarity with Windows OS, and basic networking concepts.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively.
