IT Support Technician

IT Support Technician - £200/day via Umbrella - Inside IR35 - 12 Month Contract - Newport (Onsite) - SCC Flex Contract

We are seeking a hands-on IT Support Technician to deliver high-quality on-site IT support in Newport. This is a great opportunity for an IT Support Technician who thrives in a customer-focused, fast-paced environment and enjoys troubleshooting and resolving technical issues.

Your responsibilities as the IT Support Technician:

• Install and configure user hardware and software.
• Diagnose, resolve, or escalate incidents, applying workarounds when needed.
• Support hardware deployments and scheduled rollouts.
• Implement fixes from technical SMEs.
• Maintain accurate records in ticketing tools and asset management.
• Support ad-hoc user requests and contribute to documentation.
• Provide occasional telephone support and assist with basic infrastructure tasks.

As a successful IT Support Technician, you will have:

• Experience as an IT Support Technician or similar desktop support role.
• Strong troubleshooting skills across hardware and software.
• Experience using ITSM tools and working to SLAs.
• Excellent communication and customer service skills.
• Ability to work independently onsite.

If you're a proactive IT Support Technician looking for a stable contract, we'd love to hear from you. Apply today - professional references required.

NOTE: At SCC, we take the privacy and security of your information very seriously. Any information we hold will be handled in accordance with current data protection legislation. Upon submitting your application, SCC will process your information in line with our privacy policy, which can be found on our website under Legal Privacy Notice Flexible Resourcing.