IT Support Technician

Summary: The IT Support Technician role involves managing ticket queues, overseeing asset management, and performing hardware repairs within a contract framework. The position requires active SC Clearance and entails effective communication with vendors and team leaders to ensure service levels are maintained. The technician will also manage disposals and locker replenishments as needed. This role is based in Abbey Wood Stoke Gifford, Bristol.

Key Responsibilities:

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
• Effective Management of disposals that go through their Hub as per contract.
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
• Locker replenishments where appropriate as per contract.
• Highlight potential issues with service/potential service improvements to their Team Leader.
• Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter’s own.

Key Skills:

• Active SC Clearance.
• Experience in ticket management systems.
• Asset management skills.
• Hardware repair skills.
• Effective communication skills.
• Ability to follow processes and procedures.

Salary (Rate): undetermined

City: Bristol

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT