IT Support Technician
Posted 3 days ago by CDW UK
£32,000 Per year
Fixed-Term
Hybrid
City Of Bristol, England, United Kingdom
Summary: The IT Support Technician role is based in Bristol with travel to Worcester and other sites, focusing on providing hands-on technical support in a specialist customer environment. The position requires a motivated individual to support Windows 11 environments, troubleshoot hardware and software issues, and maintain core server infrastructure. This fixed-term contract offers excellent career development opportunities within a supportive team. Candidates must be eligible for security clearance and possess a full UK driving license.
Key Responsibilities:
- Provide on-site IT support across customer sites (4–5 days per week)
- Travel to additional locations to support projects and provide team cover
- Support Windows 11 environments, including troubleshooting and log analysis
- Deliver software and basic hardware support (break/fix, fault resolution)
- Support core server infrastructure, including: Active Directory (user management – joiners, leavers, movers), DHCP, DNS, and VAMT
- Perform data management tasks (including tape library archiving)
- Carry out BAU operational activities: Antivirus and network monitoring, Storage and capacity management, Hardware health checks
- Assist with office moves, hardware installations, and basic server maintenance
- Maintain accurate records and update ticketing systems
- Follow SOPs and contribute to technical documentation
Key Skills:
- Basic to intermediate IT knowledge with a strong willingness to learn
- Experience in IT support, service desk, or field engineering (desirable)
- Understanding of: Windows OS and Windows Server, Networking fundamentals
- Strong communication skills
- Ability to work independently and collaboratively
- Good organisational and prioritisation skills
- Experience with hardware troubleshooting and break/fix
Salary (Rate): £32,000.00 yearly
City: Bristol
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: IT
IT Support Technician – Bristol / Worcester
Location: Bristol (2–3 days per week) with travel to Worcester and other sites
Salary: £30,000–£32,000 + Car Allowance
Type: Fixed Term Contract
Employment is conditional upon successfully obtaining and maintaining required security clearances
Overview
We are seeking a motivated and adaptable IT Support Technician to join a growing team supporting a specialist customer environment. This is a hands-on role providing on-site technical support across multiple locations, offering excellent exposure and career development.
Key Responsibilities
- Provide on-site IT support across customer sites (4–5 days per week)
- Travel to additional locations to support projects and provide team cover
- Support Windows 11 environments, including troubleshooting and log analysis
- Deliver software and basic hardware support (break/fix, fault resolution)
- Support core server infrastructure, including: Active Directory (user management – joiners, leavers, movers) DHCP, DNS, and VAMT
- Perform data management tasks (including tape library archiving)
- Carry out BAU operational activities: Antivirus and network monitoring Storage and capacity management Hardware health checks
- Assist with office moves, hardware installations, and basic server maintenance
- Maintain accurate records and update ticketing systems
- Follow SOPs and contribute to technical documentation
Skills & Experience
- Basic to intermediate IT knowledge with a strong willingness to learn
- Experience in IT support, service desk, or field engineering (desirable)
- Understanding of: Windows OS and Windows Server Networking fundamentals
- Strong communication skills
- Ability to work independently and collaboratively
- Good organisational and prioritisation skills
- Experience with hardware troubleshooting and break/fix
Requirements
- Eligible for Security Clearance (SC/NPPV)
- Full UK driving licence
- Willingness to travel between sites
- Ideally based within 45 minutes of Bristol
- Flexible, proactive, and eager to learn
What’s on Offer
- Full training and development
- Exposure to enterprise IT environments
- Supportive team and career progression opportunities