IT Support Technician
Posted Today by Reed on Reed
£200 Per day
Inside
Onsite
Bristol, Avon
Summary: The IT Support Technician role involves providing first-line support and troubleshooting for various technologies, including hardware and software issues. The position requires efficient logging of incidents and managing calls with high-quality standards. This on-site role in Bristol offers a starting date of May 19th and has the potential for extensions or a permanent position for the right candidate.
Key Responsibilities:
- Efficiently log IT incidents and service requests using a ticket system.
- Manage calls to the highest quality standard, including standard greetings and correct triage.
- Perform remote troubleshooting through diagnostic techniques.
- Support a variety of technologies, including operating systems, laptops, desktops, iPhones, and iPads.
- Diagnose and resolve hardware and software incidents.
- Quickly escalate major incidents to IT management with detailed information.
- Maintain excellent communication skills and a strong desire to assist others.
Key Skills:
- Experience in IT support and help desk environments.
- Strong troubleshooting skills for hardware and software issues.
- Familiarity with operating systems, Microsoft Dynamics, Office 365, and in-house applications.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment.
Salary (Rate): 200
City: Bristol
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT