The role
Lead and develop the EMEA service desk team
Act as the escalation point for complex software, hardware and network issues
Manage and prioritise incidents in Zendesk, making sure they're resolved on time
Support in-house web applications, proprietary software, laptops and mobile devices
Maintain process documentation and the regional IT asset inventory
Work with Core Engineering teams on IT initiatives and updates
Build strong relationships with stakeholders across regions
What you'll bring
3+ years of IT support experience, including at least 1 year as a team lead
Strong Azure/Intune, Office 365, Active Directory and Windows OS skills
Experience supporting geographically spread users in a mid-to-large organisation
Clear communication with non-technical users at every level
A track record of following SOPs and improving processes
Desirable: macOS/Jamf, Zoom AV support, and CompTIA or Microsoft certifications
Details: 6-month initial contract, London-based, c.£150/ day inside IR35.