IT Support Specialist (IT Asset Management)
Central London - Hybrid
THIS ROLE IS BASED ON A 4 DAY WORKING WEEK!
We're supporting a fast-growing tech business in search of an experienced IT Support Specialist to join their internal IT team covering a multitude of 1st - 3rd line support responsibilities. You'll be responsible for providing day-to-day IT support, managing IT assets, supporting onboarding/offboarding, and ensuring employees have the tools they need to work effectively.
The role is to be offered on an initial 3-month contract with potential to extend or become a permanent arrangement. The organisation is also pleased to offer the role on a hybrid basis with applicants required to work 3 days per week in the office and every other Monday for onboarding tasks.
Interview have already been blocked out in the diary for week commencing 14th September, so you must be immediately available to start and available to interview at short notice on these days.
Responsibilities
- Provide 1st/2nd and 3rd line support to office-based and remote users.
- Manage IT assets, hardware provisioning, and inventory using Setyl.
- Support Windows, macOS, Microsoft 365, and SaaS applications.
- Assist with onboarding/offboarding processes.
- Troubleshoot network, Wi-Fi, and device issues.
- Support cybersecurity initiatives and IT compliance.
- Maintain IT documentation and improve support processes.
- Provide AV support for internal meetings and events.
Skills & Experience
- 5+ years' experience in IT Support or Service Desk environments.
- Strong Intune experience is essential.
- Strong knowledge of Windows, macOS, Microsoft 365, and SaaS platforms.
- Experience managing IT assets and endpoint devices in Setyl is essential (alternative It asset vendor/toolsets will be acceptable)
- Solid networking and troubleshooting skills.
- Customer-focused with excellent communication skills.
- CompTIA A+ and/or ITIL certifications desirable.
- Additionally, any experience in working with and selection of external service providers/vendors would be incredibly advantageous.
Technology Stack
- Microsoft 365, Entra ID, Intune, Autopilot, Slack, Zoom, Atlassian Suite, Windows, macOS, ITSM tools and Wi-Fi/network infrastructure.
*PLEASE NOTE:
Visa sponsorship is not available for this role and you must have full rights to work in the UK.