IT Support Specialist(1 Month opportunity only)

Summary: The IT Support Specialist role involves providing technical support to employees through various communication channels and troubleshooting a range of hardware, software, and network issues. The position requires managing user accounts and supporting onboarding and offboarding processes. Additionally, the specialist will maintain IT equipment inventory and document technical solutions in a knowledge base. This is a one-month opportunity based in Ulverston, England.

Key Responsibilities:

• Provide technical support to employees via phone, email, chat, or in person.
• Troubleshoot hardware, software, and network issues on Windows, macOS, and mobile platforms.
• Install, configure, and maintain computers, printers, and peripheral devices.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Support onboarding and offboarding by setting up or decommissioning workstations and accounts.
• Escalate complex issues to higher-level support or system administrators.
• Maintain inventory of IT equipment and manage software licenses.
• Document technical issues and solutions in the support knowledge base.

Key Skills:

• Technical support experience.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with Windows, macOS, and mobile platforms.
• Experience with Active Directory management.
• Strong communication skills.
• Ability to document technical issues and solutions.

Salary (Rate): undetermined

City: Ulverston

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT