IT Support Site Based
Posted Today by RTL Group Ltd
£40,000 Per year
Undetermined
Undetermined
Dartford, Kent
Summary: The IT Support Site Based role involves providing technical support for various software and hardware systems, managing helpdesk inquiries, and ensuring effective network infrastructure across multiple sites. The position requires a proactive approach to problem-solving and customer service, along with a commitment to maintaining departmental documentation. Candidates should have a minimum of three years of experience in IT support and possess a valid driving license.
Key Responsibilities:
- Providing support to Specialist software’s (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit).
- Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
- Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.
- Provision of site setups.
- Provision of mobile phones and associated accessories.
- Active directory account management (including starters/leavers).
- Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems).
- Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).
- Maintain and Improve Departmental documentation.
Key Skills:
- Minimum of 3 years’ practical experience in an IT support / service function role.
- Working knowledge of MS Office products including SharePoint.
- Demonstrable customer service-oriented skills.
- Comfortable working at height (ladders etc.).
- Full Driving License and own car.
- Right to Work in UK documentation.
- Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement.
Salary (Rate): £40,000/year
City: Dartford
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Mid-Level
Industry: IT
Key Tasks and Responsibilities:
- Providing support to Specialist software’s (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit).
- Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
- Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.
- Provision of site setups.
- Provision of mobile phones and associated accessories.
- Active directory account management (including starters/leavers).
- Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems).
- Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).
- Maintain and Improve Departmental documentation.
This is a full-time position, Monday to Friday 9 hours a day, flexible between 7am-6pm dependent on which site you will be visiting.
Competitive salary dependant on experience.
Qualities and Capabilities Required:
- Believe in and uphold our company values.
- Minimum of 3 years’ practical experience in an IT support / service function role.
- Working knowledge of MS Office products including SharePoint.
- Demonstrable customer service-oriented skills.
- Comfortable working at height (ladders etc.).
- Full Driving License and own car.
- Right to Work in UK documentation.
- Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement.