IT Support Officer
Posted Today by Market 36
Negotiable
Inside
Onsite
Rochford, Essex, UK
Summary: The IT Support Officer role involves providing first-line IT support within a busy Service Desk function for a public sector client. The position focuses on delivering high-quality technical assistance, maintaining IT systems, and resolving user issues efficiently. This temporary full-time role offers exposure to modern cloud-based technologies as part of a forward-thinking IT team. The successful candidate will play a crucial role in supporting day-to-day IT operations and enhancing service delivery.
Key Responsibilities:
- Provide first-line support through the IT Service Desk
- Deliver excellent customer service while resolving technical issues
- Support users with hardware, software, and system-related queries
- Assist with hardware commissioning and decommissioning
- Work closely with Technical Analysts to support wider IT operations
- Troubleshoot and resolve IT issues in a timely manner
- Support the delivery of Digital, Data and Technology services
- Assist with general IT support tasks across the organisation
- Maintain accurate records of incidents and resolutions
- Continuously develop technical knowledge and skills
- Support the team with ongoing improvement of IT services
Key Skills:
- Previous experience in an IT support or Service Desk environment
- Strong customer service skills with a technical mindset
- Knowledge of Microsoft technologies (essential)
- Understanding of ITIL principles (advantageous)
- Strong problem-solving skills and ability to work under pressure
- Good communication skills and a proactive approach
Salary (Rate): £15.99 hourly
City: Rochford
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
IT Support Officer
Location: Rochford, Essex (On-site)
Job Type: Full-Time, Temporary (3 Month Contract)
Market 36 Recruitment are currently recruiting for an IT Support Officer on behalf of our client within the public sector on a Full time temporary basis.
This is a great opportunity to join a forward-thinking IT team, supporting the delivery of Digital, Data and Technology services while gaining exposure to modern cloud-based technologies.
Main Purpose of the Role
To provide first-line IT support as part of a busy Service Desk function, delivering high-quality technical assistance to users. You will support day-to-day IT operations, ensuring systems and equipment are maintained and issues are resolved efficiently.
Roles & Responsibilities
- Provide first-line support through the IT Service Desk
- Deliver excellent customer service while resolving technical issues
- Support users with hardware, software, and system-related queries
- Assist with hardware commissioning and decommissioning
- Work closely with Technical Analysts to support wider IT operations
- Troubleshoot and resolve IT issues in a timely manner
- Support the delivery of Digital, Data and Technology services
Additional Responsibilities
- Assist with general IT support tasks across the organisation
- Maintain accurate records of incidents and resolutions
- Continuously develop technical knowledge and skills
- Support the team with ongoing improvement of IT services
Experience, Skills & Qualifications
- Previous experience in an IT support or Service Desk environment
- Strong customer service skills with a technical mindset
- Knowledge of Microsoft technologies (essential)
- Understanding of ITIL principles (advantageous)
- Strong problem-solving skills and ability to work under pressure
- Good communication skills and a proactive approach
Working Pattern & Benefits
Hours: 37 hours per week
Benefits: Opportunity to work with modern cloud technologies, supportive team environment
Salary: 15.99 per hour (PAYE)
Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles.